Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,880 Reviews)
Rating breakdown 9,880 reviews
5 Stars
9,028
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,592 out of
9,880)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Very happy with purchase
on March 28, 2018
Posted by: L Lor
This thermostat is very easy to use and I am very happy with it. The app and the product work well.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Won't Work!
on May 9, 2021
Posted by: Steve
I have had 3 of these in previous properties and bought 2 more for my new home. Only 1 will work. Support won't help and I'm really frustrated.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, May 11, 2021
Hi Steve, thanks for sharing your feedback. We're sorry to hear that one of your Nest thermostat isn't working. We also apologize for having fallen short in providing support. This is not the type of experience we want you to have.
Please consider reaching out to us again so we can further investigate on the issue and provide you with the best possible option. We hope you will give us a chance to provide you with a better experience on your next interaction with our support team. You can contact us here: https://support.google.com/googlenest/gethelp
Please consider reaching out to us again so we can further investigate on the issue and provide you with the best possible option. We hope you will give us a chance to provide you with a better experience on your next interaction with our support team. You can contact us here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
The Nest is wonderfully desigend and easy to use
on October 7, 2018
Posted by: Anonymous
When you buy a tech device sometimes it can be cumbersome and more of a nuisance but not the case with NEST thermostat. Once it was mounted it was intuitive to setup and use. We enjoy comparing my NEST leaves to my friends reports monthly. I like seeing the benefits of the device emailed to me. I truly enjoy changing the temp settings from my iPhone too.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
New to Nest Thermostat
on July 7, 2019
Posted by: Lo-CA$H
I love the simple design and how elegant the thermostat looks. Also, the ability to control of the thermostat while away from home, and the self learning function is a huge plus. The installation was easy and so was the setup. I also own the Nest Doorbell, so they both use the same app which is nice! I’ve only had the thermostat for one day, but so far I love it!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Never need another
on July 4, 2018
Posted by: MichaelH
This is the last and only thermostat I will ever own. Period
Does everything you can ask and yes in a smart home that's all you need to do is ask.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on August 1, 2019
Posted by: Jackh
Very easy to use.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love My Nest!
on March 25, 2018
Posted by: Tiger
Easy to install and use. Easy to control temperature from anywhere through the app.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
4
Works Great
on March 2, 2019
Posted by: Anonymous
Unit was easy to install, works as advertised and looks good. I have not had it long enough to comment on gas or electric savings. I will update this short review after a year of operation and experience. My only comment is it seems to be priced above other competitor models offering similar features. If time indicates a significant savings in energy, I would upgrade the rating to 5.stars. Thanks
I would recommend this to a friend!
Written by a customer while visiting Google LLC