Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,880 Reviews)
Rating breakdown 9,880 reviews
5 Stars
9,028
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,592 out of
9,880)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
on September 7, 2018
Posted by: Tuxman
Great product and very attractive
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Excellent Addition
on July 8, 2018
Posted by: AGN67
Added Thermostat to home and it’s the best investment I have made. It is easy to use at home and remotely using my iPhone or iPad. My next purchase will be the nest video doorbell.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Ease of Use and Compatability
on October 12, 2018
Posted by: Anonymous
The NEST Thermostat has delivered as advertised. It is easy to use either manually or through the NEST app. The Pathlight feature on NEST products are great, because it is no longer necessary for me to leave a light on during the night. If a family member has to get up during the night, our NEST products (multiple) light up the way. It also tells me when a NEST Protect senses something.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great look
on July 29, 2018
Posted by: Dawn Liz
I replaced a smart/WiFi thermostat due to the look. The best is very sleek and fits perfect in with the decor of the room
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Difficult to program
on December 13, 2021
Posted by: Cassie
Installation was easy, the directions were clear and it paired easily using my iPhone. My biggest complaint is that changing the schedule is a bit difficult.
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, December 17, 2021
Hi Cassie, we´re glad to hear about the easy installation you had with Nest Learning Thermostat. We´re sorry to hear about the difficulty you´re having with changing the schedule.
We recommend contacting our support team so we can walk you through the Temperature Schedule for your Nest Learning Thermostat. Our support team would be happy to assist you here: https://support.google.com/googlenest/gethelp
We recommend contacting our support team so we can walk you through the Temperature Schedule for your Nest Learning Thermostat. Our support team would be happy to assist you here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
2
Not very happy
on September 11, 2021
Posted by: Bob M
Not even a year old and already had to have replaced. I can understand that but what makes me mad is it is a common problem this device is having and in order to get it replaced, they have to put a hold on my credit card for the price of a brand new one or wait two or three weeks for replacement. In other words no AC or Heater. Not very happy with the service. Not recommending to anyone because of service!!!
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, September 15, 2021
Hi Bob M, thanks for sharing your review for Nest Learning Thermostat. We’re sorry to learn that your support experience was less than ideal. Your feedback is important to us, as we’re always working to improve our products and services. If you’re willing to give it another go, we would like to improve your experience with our support team. Please contact us again so we can help you in the best way we can. You can reach us here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Nest
on October 5, 2018
Posted by: Anonymous
This is a great product! I am glad I purchased it and I am looking to add other Nest products to my home.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love this thermostat!
on October 16, 2018
Posted by: Anonymous
Love the Nest so much! Wish I had bought it sooner. Installation is such a breeze. I watched the video, and was able to install within 25 minutes. Easy to sync with the app and our Amazon Echo. Simple to set up your account, and be able to add family members.
I would recommend this to a friend!
Written by a customer while visiting Google LLC