Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,880 Reviews)
Rating breakdown 9,880 reviews
5 Stars
9,028
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,592 out of
9,880)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
My nest
on January 8, 2022
Posted by: Wingnuts
Great product, and got it for free thru Consumers Energy
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Issues with internal battery
on July 10, 2021
Posted by: Pauline
I can only give this 3 stars, I love just everything about this but, if your nest goes off line don’t put off getting it back online. We weren’t going to the lake house due to the pandemic so our nest being off line wasn’t a problem, we were home. Well, Nest doesn’t say that your Nest will keep trying to connect to your internet, which will wear down the internal battery and when it gets below 38.6% your Nest will stop working. Yes, it was still under warranty, but that becomes a hassle in itself, and guess what, tonight it went offline again. Did my Nest app send a notice? No! Thankfully someone in the house noticed, will be calling tomorrow!
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, July 12, 2021
Hi Pauline, thanks for sharing your experience. We're sorry to hear that your Nest Learning Thermostat keeps getting offline. We understand how important it is to keep the thermostat connected to your Wi-Fi to utilize all of its features.
If your Nest thermostat isn't receiving enough power from your system wires and a common(C) wire is not connected to the thermostat, it will slowly start draining the battery which may result in an unexpected shutdown or disconnecting itself from your Wi-Fi network to preserve power. It may also be related to Wi-Fi connectivity issues where the battery drains due to the network usage of the device.
You may try to completely disconnect your Nest thermostat from the Wi-Fi network and try to use it manually for at least 24 hours. If the issue is resolved while it is disconnected, the battery drain could be caused by your Wi-Fi network. If the issue continues to occur, then the system wires are probably not delivering enough power, and your Nest Learning Thermostat may need a common (C) wire to get adequate power to stay charged up.
Please contact us on Google Nest Support page for further examination and troubleshooting about the issue. Here’s the link: https://support.google.com/googlenest/gethelp
If your Nest thermostat isn't receiving enough power from your system wires and a common(C) wire is not connected to the thermostat, it will slowly start draining the battery which may result in an unexpected shutdown or disconnecting itself from your Wi-Fi network to preserve power. It may also be related to Wi-Fi connectivity issues where the battery drains due to the network usage of the device.
You may try to completely disconnect your Nest thermostat from the Wi-Fi network and try to use it manually for at least 24 hours. If the issue is resolved while it is disconnected, the battery drain could be caused by your Wi-Fi network. If the issue continues to occur, then the system wires are probably not delivering enough power, and your Nest Learning Thermostat may need a common (C) wire to get adequate power to stay charged up.
Please contact us on Google Nest Support page for further examination and troubleshooting about the issue. Here’s the link: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Nest thermostat
on August 4, 2020
Posted by: AnnaBeth
I love the design of the Nest Thermostat, the intelligent capabilities, and overall quality of controlling the thermostat through my wi-fi.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest
on January 22, 2018
Posted by: Jackie
Great Thermostat. Easy installation. Great phone app easy to use.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest
on June 27, 2019
Posted by: Smart thermostat
Excellent choice I made in purchasing the thermostat . I highly recommended.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on March 25, 2018
Posted by: KOvet
Bought product for a vacation house. Great way to keep track of an out of town property. Nest thought of even the smallest detail for your installation,
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Wish I had purchased this sooner
on February 6, 2018
Posted by: rockiesmom
I received this as a Christmas present and I am very pleased with it. I was looking at this before but glad I got it now. It was very easy to install amdreally easy to "program". The Nest is very intuitive and quickly learned our habits. Previous thermostat was so cumbersome to program- this is great.
Plus we received an Energy Trust rebate from the state!
Plus we received an Energy Trust rebate from the state!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Changed our heater and got a cherry on top
on December 19, 2018
Posted by: Anonymous
The guy who changed out our old furnace threw in a nest free of charge. It really makes us appreciate the new heater.
We seem to save on our energy bill even though it’s on all the time.
We love our nest.
I would recommend this to a friend!
Written by a customer while visiting Google LLC