Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,880 Reviews)
Rating breakdown 9,880 reviews
5 Stars
9,028
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,592 out of
9,880)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
3
Nest reviewer
on May 8, 2021
Posted by: Thermo
Great hardware with meh software. Google forced nest integration to their home and now you need both apps. Sometimes the “intelligent” feature modifies the schedule against what you want. Changing the schedule via the app works, but you set each day individually and when you make a change it’s tedious modifying every day. Remote adjustments do work and I can heat the house before returning from a trip which is a great feature. Lastly I now feel like google is spying on me and I no longer trust their product commitment and data integrity. I would look for another fully integrated standalone product so I don’t have the google integration and multi-app issues.
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, May 11, 2021
Hi Thermo, thanks for taking the time to share your experience with us. We´re sorry to hear of your disappointment with the software feature and your data security with your Nest Learning Thermostat.
Performing a factory data reset on Nest Learning Thermostat may be helpful with the issue. You may need to remove your thermostat from your account in the app before using this option to reset to defaults. Keep in mind that resetting your Nest Learning Thermostat will erase all data, and we recommend writing down the wiring information so you can easily enter your thermostat's wiring if needed. On your thermostat, go to Settings > Nest settings icon > and then Equipment. You may want to do this for other settings such as system heating type and Safety Temperature as well. To reset your Nest Learning Thermostat, follow the steps below:
- Press on the display for your Nest Learning Thermostat.
- Go to Settings > and then Reset > then choose All Settings.
- You may need to set up your Nest Learning Thermostat after it finishes the reset process.
- Your Nest Learning Thermostat will start learning your preferred temperature preference and schedule during the first week of use and create an Auto-Schedule for you.
We'd also like you to know that we value both your data and privacy, and that we´ve taken great measures to make sure both are well guarded and protected. To know more about how we protect your data and privacy, check out this help article for more information: https://support.google.com/googlenest/answer/9415830
Our support would love to hear more about your feedback and experience with your Nest Learning Thermostat. You may reach out to our support team here: https://support.google.com/googlenest/contactflow
Performing a factory data reset on Nest Learning Thermostat may be helpful with the issue. You may need to remove your thermostat from your account in the app before using this option to reset to defaults. Keep in mind that resetting your Nest Learning Thermostat will erase all data, and we recommend writing down the wiring information so you can easily enter your thermostat's wiring if needed. On your thermostat, go to Settings > Nest settings icon > and then Equipment. You may want to do this for other settings such as system heating type and Safety Temperature as well. To reset your Nest Learning Thermostat, follow the steps below:
- Press on the display for your Nest Learning Thermostat.
- Go to Settings > and then Reset > then choose All Settings.
- You may need to set up your Nest Learning Thermostat after it finishes the reset process.
- Your Nest Learning Thermostat will start learning your preferred temperature preference and schedule during the first week of use and create an Auto-Schedule for you.
We'd also like you to know that we value both your data and privacy, and that we´ve taken great measures to make sure both are well guarded and protected. To know more about how we protect your data and privacy, check out this help article for more information: https://support.google.com/googlenest/answer/9415830
Our support would love to hear more about your feedback and experience with your Nest Learning Thermostat. You may reach out to our support team here: https://support.google.com/googlenest/contactflow
Written by a customer while visiting Google LLC
Customer Rating
5
Great Thermostate
on July 11, 2019
Posted by: JoeA
Very satisfied with the product. Having it automatically go to a higher summer temp when we go on day trips or longer vacations saves on the electric bill. The easy of operation and set up was very easy. After initial setup we can just forget about it and it does the rest with notifications for filter change time etc.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
First day with Nest
on April 2, 2018
Posted by: Mgh1047
I was figuring that it was going to be a pain to install and set up the nest. So when I opened the box I found instuctions on how to install but I did not find a step by step how to set up so I was a little worried. I installed the nest in less than ten minutes. Setup to my surprise was extremely simple. I've only had my nest installed for a day but can say my house is more comfortable now than it was with my old programmable thermostat. Love all the feature especially the option to run the fan every hour for my choice of time. Wish nest would give us the ability to control the humidity levels in our home.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on March 14, 2019
Posted by: KEmerick
Super simple to use and a great interface. It knows when we are home and adjusts accordingly. Eco mode is what we use most often in the summer months. The reports are cool to have too.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
First Nest Thermostat
on May 12, 2020
Posted by: EB User
Just upgraded to a Nest Learning Thermostat and I am very pleased. The install went smoothly and integration into Google Home was simple. Easy to understand user interface on the Nest Thermostat also doesn't intimidate the non-technically inclined members of the household - so an overall win-win.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
3rd Gen - Great product, from a techie
on May 18, 2019
Posted by: DavidM
I work in IT and sometimes hate to worry about my own tech when I get home. I just want things to work, as of course anybody. I love that the Nest is a great product to use and an even greater product to be able to set it and forget it. With it's learning ability at times I don't even worry about adjusting the temp as it just feels nice. Put in the effort the first week and it learns great!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
“Must have for energy savings!”
on January 8, 2019
Posted by: Anonymous
Money well spent with this Nest Learning Thermostat! Solid build, and great aesthetic value to the space that it will occupy. I’ve owned the unit for just under a month now, and the Nest truly is a must have for energy savings or a smart home. With this little unit, you truly can set it and forget it! Check in remotely if needed. Installs in less than 30 minutes!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Amazingly well thought out
on May 23, 2018
Posted by: Handsomish
I often complain about products that were designed by engineers, but never reviewed by the people who will use them before they are produced. This product doesn’t suffer that same fate. Flawless installation, from a great user guide, as well support online, and by phone. And the device is very simple to understand, and easy to read.
I would recommend this to a friend!
Written by a customer while visiting Google LLC