Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,880 Reviews)
Rating breakdown 9,880 reviews
5 Stars
9,028
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,592 out of
9,880)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Love it!
on December 2, 2019
Posted by: BossLady9888
This is exactly what I was looking for in a smart thermostat. I can turn the heat up before I leave work on a cold winter day, tell Alexa to adjust the temp if I'm busy around the house, or set it to eco mode to know that I'm saving energy and money. Would definitely recommend.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Beautiful & well thought out
on February 7, 2019
Posted by: Anonymous
From the easy setup to the finished sleek look on the wall, installation was super easy.
Set it up set initial temp and through the next week or two adjust the temp to your personal comfort.
It remembers those adjustments and sets up a schedule for you. You’ll notice you are making fewer adjustments as time goes on.
Set it up set initial temp and through the next week or two adjust the temp to your personal comfort.
It remembers those adjustments and sets up a schedule for you. You’ll notice you are making fewer adjustments as time goes on.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Worth Every Penny
on March 22, 2018
Posted by: scott015
We live in an older home. Our furnace is new, but we have lots of drafts. As you can imagine, our energy bills are above what we'd like. In the coldest parts of winter, we can get well over 250$ a month. I've had the NEST thermostat a little over a month and got my bill a few days ago. I can say it was almost 30% lower than normal! That means, I save money to pay on other things!
This thing is awesome. Setup was so easy! It does just about everything for you after it powers on.
The daily history it gives you blew me away. On the 1st day, my furnace ran for 9 3/4 hours. A week later, in the same weather conditions, it was maintaining the same temperature in my house...but...it was only running 2 hours a day to maintain the temperature. That. Is. Epic.
Buy one. Now.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Defective units
on March 5, 2021
Posted by: RaleighDoc
My first Nest had a defective light sensor so it did not turn on as we approached. Replaced it and the second one had defective controls so it was impossible to set the parameters in setting. Gonna try one more time.
I would recommend this to a friend!
Response from Google LLCBy Jude, Google Customer Care, March 12, 2021
Hey there, Thanks for sharing this with us. Having to go through different issues with different Nest Thermostats is not the experience we want you to have.
We would like to gather more information about your experience to help with troubleshooting the defective controls. Please feel free to reach out to our support team here: https://support.google.com/googlenest/gethelp
We would like to gather more information about your experience to help with troubleshooting the defective controls. Please feel free to reach out to our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
1
Constant power and connectivity issues
on June 23, 2021
Posted by: Dylan
I only had my thermostat for roughly 2 months before the issues started. They don't mention this in the installation guide, but if you don't have a "neutral" wire, your Nest thermostat will ultimately have Wi-Fi connectivity issues then eventually die completely. Without the neutral wire the Nest is not able to properly recharge even though there is a power wire connected. So it thinks it has low voltage/low power and will not connect to Wi-Fi if it has a low battery. Not to mention it will just randomly drop Wi-Fi connection for no reason. In the end, you'll find yourself pulling it off the wall to charge it with a micro USB on a daily basis until you have to make the decision to call customer support, or just throw it away.FYI, if you order a warranty replacement unit, be prepared for the wrong color, surface scuffs, poor bezel spin... just stick with that old yellowing thermostat that was in the house when you moved in. Not worth the trouble.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, June 24, 2021
Hi Dylan, thanks for taking the time to share your feedback. We're sorry to hear that you’re experiencing battery issues with Nest Learning Thermostat.
The Nest Thermostat is designed to work if your home doesn’t have a common (“C”) wire. In some cases, particularly if you have a heating- or cooling-only system or use a zone controller, a C wire or other power-supply accessory may be necessary. You can check it here: https://support.google.com/googlenest/answer/9251212
We'd be happy to take a look at the issues, and help you as best as we can. You can reach out support team here: https://support.google.com/googlenest/gethelp
The Nest Thermostat is designed to work if your home doesn’t have a common (“C”) wire. In some cases, particularly if you have a heating- or cooling-only system or use a zone controller, a C wire or other power-supply accessory may be necessary. You can check it here: https://support.google.com/googlenest/answer/9251212
We'd be happy to take a look at the issues, and help you as best as we can. You can reach out support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
It’s pretty cool
on January 30, 2018
Posted by: Jasin
I like it it was easy to install and setup. The price is decent. My only complaint is that it gives you a history of how many hours the furnace was on. Is that I wish it would tell you the avg outside temp of that day as well. Because I’m doing home improvements and would like to be able to see if it benefited me or the weather was just warmer
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Awesome Thermostat
on January 14, 2020
Posted by: T750
Love this unit
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
I would highly recommend
on December 12, 2019
Posted by: Jake Joplin
The ease of use of this thermostat is so easy. It’s simple to use simple to Install.
I would recommend this to a friend!
Written by a customer while visiting Google LLC