Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,880 Reviews)
Rating breakdown 9,880 reviews
5 Stars
9,028
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,592 out of
9,880)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Remarkable!
on June 7, 2018
Posted by: Lims
This product takes interacting with heating and cooling system to a whole new level. I can change the temperature of my anywhere i find myself and i can program it to suit my needs. i would recommend it anytime.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Would love
on December 18, 2021
Posted by: Kath
I wanted to love this! It continually goes 'offline' despite charging, resetting my router
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, December 21, 2021
Hi Kath, thanks for sharing your feedback with our support team. We apologize for the offline issue you are experiencing with Nest Learning Thermostat.
The Wi-Fi connectivity issue with your Nest Learning Thermostat may be related to a power issue as well. Nest thermostats are designed to charge the battery with the power your heating and cooling system wires supply. If the system wires can't deliver enough power, the thermostat battery will start draining, and this results in your thermostat limiting its features such as Wi-Fi connection to preserve battery. The resolution may be to install a common(C) wire in your system to deliver constant power to the thermostat. The power resolution will also help fix the connectivity issue. You may contact a Nest Pro technician to check on your system and install a common (C) wire if needed.
Should you need further help, we'd be more than happy to assist you if you could reach out to us here: https://support.google.com/googlenest/gethelp
The Wi-Fi connectivity issue with your Nest Learning Thermostat may be related to a power issue as well. Nest thermostats are designed to charge the battery with the power your heating and cooling system wires supply. If the system wires can't deliver enough power, the thermostat battery will start draining, and this results in your thermostat limiting its features such as Wi-Fi connection to preserve battery. The resolution may be to install a common(C) wire in your system to deliver constant power to the thermostat. The power resolution will also help fix the connectivity issue. You may contact a Nest Pro technician to check on your system and install a common (C) wire if needed.
Should you need further help, we'd be more than happy to assist you if you could reach out to us here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
4
on February 14, 2019
Posted by: Anonymous
I love the app and the hardware. It’s easy to use and I can match the stats that I get from the app to my utility bills. I just want to be able to control the device through the Siri and the HomePod.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Best Purchase Ever!
on July 19, 2018
Posted by: MaryC
So glad we finally purchased! So simple to install and very user friendly! Love that it will learn our pattern and tells us at what temperature we can conserve energy. Couldn't be happier with this product!!!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
LOVE IT
on December 9, 2019
Posted by: Shal
Neat and tidy, small but easy to read. Simple to install and use
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great Product and Support!
on October 3, 2019
Posted by: Kentucky Bourbon
Performs exactly as expected with a minimalist look that is full-featured. When my system failed to connect to WiFi after a firmware update, Nest support had a replacement out to me within a very short period of time. Great product and great support!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest NOW, not later!
on July 30, 2018
Posted by: Traci with an i NOT y
Prior to owning the Nest thermostat, I was spending more than anticipated on my electric bill. I have friends who raved about this product and felt confident in the purchase that I made. I’m glad I did! As a newly divorced female, I was wanting to do the install on my own. With easy to follow instructions, this was easily accomplished. The step by step instructions was very helpful! Happy buyer!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on June 15, 2018
Posted by: Jbug
Very simple to install, looks and works great. It is much better than the old school thermostat that it replaced.
I would recommend this to a friend!
Written by a customer while visiting Google LLC