Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,880 Reviews)
Rating breakdown 9,880 reviews
5 Stars
9,028
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,592 out of
9,880)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
4
I enjoy it but.
on December 5, 2021
Posted by: Larry
Overall, the Nest Learning thermostat is awesome. The only issue is that as weather changes and you wish to adjust the schedule, it doesn't learn unless resetting it.
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, December 7, 2021
Hi Larry, thanks for sharing your experience. We’re sorry to hear that you have to reset your Nest Learning Thermostat for it to learn new schedules when the season changes.
Nest Learning Thermostat will learn your temperature preference for about a week. It will start learning from a pattern of at least two similar changes. You can check this link for more information on how Nest thermostats learn: https://support.google.com/googlenest/answer/9247510
If the issue persists, we may need to take a closer look at your device. Please feel free to contact our support team and improve your experience here: https://support.google.com/googlenest/gethelp
Nest Learning Thermostat will learn your temperature preference for about a week. It will start learning from a pattern of at least two similar changes. You can check this link for more information on how Nest thermostats learn: https://support.google.com/googlenest/answer/9247510
If the issue persists, we may need to take a closer look at your device. Please feel free to contact our support team and improve your experience here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
4
Great looking and it works
on July 17, 2018
Posted by: Hbrb
Although it is a little difficult to set up. The product works great, particularly if you are often out of your home. The away function, keeps your home temp up and saves money.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
NEST 3rd Generation Thermostat
on April 15, 2020
Posted by: Woods
Very well made product and everything you need for the installation is in the box. Installation was a breeze. I like the simplistic but very stylish look of the thermostat. Very easy to set-up and operate. Large temp numbers that are easy to see and read in any light.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Excellent product and a must in every home!
on May 9, 2019
Posted by: Jaya
I bought nest thermostat two months ago and to be frank I was a bit skeptical about how the product will work in my house as I was used to conventional style thermostat. However, after using Nest for two I must say I am completely in love with this product and regret it that I didn't buy it sooner. I saved $50 right on my first month's bill!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love It
on December 30, 2019
Posted by: Adam S. 17
The thermostat was extremely easy to set up, looks amazing, and is way more accurate and easy to use thank our old thermostat. Would definitely buy again if I had to do it all over
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on November 16, 2018
Posted by: Anonymous
I absolutely love my Nest thermostat! I have two in brass finish and they are excellent, easy to use, look amazing, and generally make my life so much easier, my home so much better, and save you energy. If you are thinking of getting one, do not hesitate, do it! Also check out Nest detect and google home devices, they all work together and make your home easier to manage without old stuff.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Devices are junk
on July 11, 2021
Posted by: Bcon
These generation 3 nest t-stats are junk. I’ve had to replace them 4 different times already as they stop working after a few months. For some reason, they stop connecting to the wifi. When resetting and storing back to factory settings, they still error out when attempting to connect. I’m giving it a 2 star rating as the time’s I’ve complained, they have replaced them. However, I spend at least 2-3 hours with support every time. Additionally, this last time, their answer was to buy a new one as warranty expired. However, how do I know the issue isn’t with the product alone or perhaps they sent me refurbished devices to begin with? Luckily (after escalating), I was able to get it replaced without incurring a fee but if these devices honestly have issues tied to them, Google should be quicker in resolving and getting a new device out the door, rather than telling us to buy a new one or at least extend the warranty if you are sending refurbished devices as they aren’t cheap.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, July 13, 2021
Hi Bcon, thanks for taking the time to share your experience with us. We apologize for the inconvenience that the Nest Learning Thermostat has caused you. We understand how frustrating your experience can be and we're here to help.
Your feedback is important to us, as we’re always working to improve our products and services. If you need assistance, feel free to contact our support team. We’d like to help you the best way possible. You can reach us here: https://support.google.com/googlenest/gethelp
Your feedback is important to us, as we’re always working to improve our products and services. If you need assistance, feel free to contact our support team. We’d like to help you the best way possible. You can reach us here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Smart and Beautiful
on March 30, 2019
Posted by: Doobie
The product is designed to save energy and money (smart), its ease of use and simple design make it beautiful. No negatives I see with the product.
I would recommend this to a friend!
Written by a customer while visiting Google LLC