Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,880 Reviews)
Rating breakdown 9,880 reviews
5 Stars
9,028
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,592 out of
9,880)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
MY NEW TOY
on October 2, 2020
Posted by: Lumarie
I Love this thermostat is easy to install look good on wall the app is extremely easy to work and adjust it from anywhere i live in a 3 floor townhouse and makes my life so easy using the app to adjust temperature instead of walking up or down and also when I'm on the run can start or turn off my unit .. would recommend it
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Cozy
on December 2, 2019
Posted by: Big Kev
Cozy Works very well with the rest of my Google home Nest. Love the look and the easy installment.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Nest learning thermostat
on December 29, 2021
Posted by: peterfm
After two weeks not working any better than the honeywell manual setback.Mounted in the same position as the old unit (inside hallway wall)Has yet to reach set temperature in the am on time, usually an hour late. Set back for away from home will not function, even tho setup on iPhone 13 seems to be correct..Nice temperature display, but at this cost...definitetly not worth the cost
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, January 2, 2022
Hi peterfm, thanks for sharing your experience. We’re sorry to hear that Nest Learning Thermostat didn’t meet your expectations.
There are three ways to activate your Home/Away Assist. First, it determines whether to automatically switch to Home or Away using your phone’s location. Second, is whether Nest products are currently noticing any activity in your home. And lastly, you can do it manually using your app. Home/Away Assist should have a good idea of your patterns after about a week or so if they have a consistent routine. Sudden changes to your usual routine may cause unexpected Home/Away Assist behaviors because the patterns Home/Away Assist had previously learned have changed. It will continue to learn your new routines, but it won’t adapt immediately.
We value your feedback, and we’d like the opportunity to talk more about your heating/cooling and Home/Away situation. If you’re willing, feel free to contact our support team here: https://support.google.com/googlenest/gethelp
There are three ways to activate your Home/Away Assist. First, it determines whether to automatically switch to Home or Away using your phone’s location. Second, is whether Nest products are currently noticing any activity in your home. And lastly, you can do it manually using your app. Home/Away Assist should have a good idea of your patterns after about a week or so if they have a consistent routine. Sudden changes to your usual routine may cause unexpected Home/Away Assist behaviors because the patterns Home/Away Assist had previously learned have changed. It will continue to learn your new routines, but it won’t adapt immediately.
We value your feedback, and we’d like the opportunity to talk more about your heating/cooling and Home/Away situation. If you’re willing, feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Home sweet Nest
on March 8, 2018
Posted by: Max Leal
Glad I upgraded to the Nest, set was super easy, just wire it in, and answer a few questions and your ready to go.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Sleek Looking and Easy to use
on February 14, 2018
Posted by: Juan
I was very pleased at the compact sleek look of the NEST and it's ease of use.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest 3rd Generation
on May 23, 2018
Posted by: Cynthia
Just installed my new thermostat and absolutely love it. I have already recommended this product to my daughter. I love how it knows when I'm away from home. And I think my favorite thing about it, is that I no longer have to get out of my bed walk downstairs to adjust the temperature. and the rebate from my gas and electric was a good surprise, I had no idea.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Rob from Levittown
on January 20, 2019
Posted by: Anonymous
This product is very helpful from having weeks for heat and air conditioning when no one’s home
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Stop contemplating and get it!
on May 15, 2018
Posted by: S.Baumer
I researched this device multiple times, I kept contemplating on upgrading and I am upset why I didn't just do it. The install was easy, I used the back plate, screwed everything in and was done with installation in under 10 minutes and setup was complete in another 10. I am so happy with my setup, so please just get one!
I would recommend this to a friend!
Written by a customer while visiting Google LLC