Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,880 Reviews)
Rating breakdown 9,880 reviews
5 Stars
9,028
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,592 out of
9,880)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Amazing little gadget
on May 17, 2019
Posted by: Cljobe79
I love my nest and all its products we just bought a home and it looks stylish on the wall with the faceplate I bought for it and I love how i can control it from my phone
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Amazing!!
on March 6, 2018
Posted by: Cost saver
With only a recommendation to look into purchasing a nest thermostat, wife an I just happened across the nest at Lowe’s and decided to get one. I was easily able to install the device within 10 minutes and this is directly due to the built in level on the base plate and the quick connections make it almost as easy as making a cup of coffee!! And the quality and elegance of it construction only increases its appeal!! The learning and app make this a must have to help in all areas of cost savings if away from the home during the day or while on vacation and forget to turn down/ up the temp.
Buy one!! You won’t regret it!!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
Thermostat
on March 19, 2021
Posted by: Thermostat
Didn’t expect the WiFi chip to malfunction after one month of use. It could happen again
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, March 23, 2021
Hi there, thanks for sharing your feedback with us. We apologize for the connectivity issue you’ve been experiencing with your Nest Learning Thermostat.
There are a lot of factors why your Nest Learning Thermostat gets disconnected from the Wi-Fi network. The most common reasons are router settings or Wi-Fi interference, power issue, and incompatible router.
We suggest using our interactive troubleshooting guide to make sure all sides are looked at: https://widgets.nest.com/nest-thermostat-troubleshooter
If you need further help with your Nest Learning Thermostat, please feel free to reach out at Google Nest Help page: https://support.google.com/googlenest/gethelp
There are a lot of factors why your Nest Learning Thermostat gets disconnected from the Wi-Fi network. The most common reasons are router settings or Wi-Fi interference, power issue, and incompatible router.
We suggest using our interactive troubleshooting guide to make sure all sides are looked at: https://widgets.nest.com/nest-thermostat-troubleshooter
If you need further help with your Nest Learning Thermostat, please feel free to reach out at Google Nest Help page: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
David Fixsen
on June 5, 2018
Posted by: D Fix
I purchased the latest Nest thermostat to replace a Nest that stopped working after 6 years. I wouldn’t have replaced it with anything else. The product and the technical support I received made me a customer for life.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
A little trouble out the gate, then awesome
on December 1, 2018
Posted by: Anonymous
We had trouble installing the Nest because the instructions said to copy the way the wiring was before. Unfortunately the Nest didn’t work with the way the old wires were configured, but our Heating/Coolong tech fixed it and it’s been awesome since!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
High End technology easy to learn
on June 13, 2019
Posted by: Scot Zuba
Wiring and setting up the nest thermostat was really easy. Going through all the settings were seamless but just make sure to go through all the menu items and see what's available. This way you should have no problem. Like any other tech device educate yourself on its capabilities and menus. You'll discover from tinkering with the device and app.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Incredible smart thermostat
on December 2, 2018
Posted by: Anonymous
I have had my Nest thermostat for 2 months and it is the best thermostat I have ever used. It controls a single unit in a two story home and keeps the first floor as well as the second floor at a constant set comfort level equally. I retired as a corporate Director of Maintenance in the healthcare industry so I have had experience with many other devices that don’t even come close to the Nest
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on May 18, 2018
Posted by: Ms Roberts
I enjoy having control of my thermostat wherever I am whether lounging on the sofa, lying in bed or at work. I haven't had Nest but a little over a month. Great product.
I would recommend this to a friend!
Written by a customer while visiting Google LLC