Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,880 Reviews)
Rating breakdown 9,880 reviews
5 Stars
9,028
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,592 out of
9,880)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Works well after installation issues
on October 8, 2018
Posted by: Anonymous
The Nest performs well every time, and it really looks nice. I had a few installation issues, mostly due to humidifier connections and lack of a C wire that I added. But once installed, works great.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Many Features and Many Shortcomings
on May 24, 2021
Posted by: MarvinW
MY Nest thermostat is feature-rich, but it is missing many niceties and is very short of documentation.Sensors-The time slots provided do not match my way of life and are not customizable.Documentation-Need info for home/away when two people can be away together or separately. Unclear if both need to be away or both need to be home.Documentation-Unclear how to hold a temperature beyond the next time period. Ordinarily I set the temp higher at bedtime because I am in an area of the house controlled by a different thermostat. When I have guests, I want to be able to hold the cooler temperature all night.Setting-I found no way to set AWAY from the thermostat when leaving the house. I am forced to use the app.I conditionally recommend the product, but must emphasize its capabilities and its shortcomings.
No, I would not recommend this to a friend.
Response from Google LLCBy Farmboy, Google Customer Care, May 31, 2021
Hi MarvinW, thanks for reaching out. We’re sorry to learn that your Nest Learning Thermostat didn’t match your expectations. We’re here to help.
With Home/Away Assist, all of your Nest products can automatically change their behavior as you come and go. There are two ways Home/Away Assist determines whether to automatically switch to Home or Away: where your phones are, and whether Nest products are currently noticing any activity in your home.
To tell if someone’s home, Home/Away Assist can use the location of any phones or tablets signed in to an app account that shares access to your home, as well as the activity sensors in some of your Nest products. You may want to change some of your Home/Away Assist settings to help it do a better job. You can choose whether or not your Google Nest thermostat will switch to Eco Temperatures when your home is set to Away. Tap the switch near the top of the menu to enable or disable this option.
The “How It Responds” section tells you what happens when your home is in each mode:
Home - On means your thermostat will use your regular schedule whenever anybody’s home.
Away - Eco Temperatures means your thermostat will switch itself to Eco Temperatures when no one’s home.
Find out more about Home/Away Assist using this link: https://support.google.com/googlenest/answer/9257400
If you need more help, feel free to reach out to our support team here: https://support.google.com/googlenest/gethelp
With Home/Away Assist, all of your Nest products can automatically change their behavior as you come and go. There are two ways Home/Away Assist determines whether to automatically switch to Home or Away: where your phones are, and whether Nest products are currently noticing any activity in your home.
To tell if someone’s home, Home/Away Assist can use the location of any phones or tablets signed in to an app account that shares access to your home, as well as the activity sensors in some of your Nest products. You may want to change some of your Home/Away Assist settings to help it do a better job. You can choose whether or not your Google Nest thermostat will switch to Eco Temperatures when your home is set to Away. Tap the switch near the top of the menu to enable or disable this option.
The “How It Responds” section tells you what happens when your home is in each mode:
Home - On means your thermostat will use your regular schedule whenever anybody’s home.
Away - Eco Temperatures means your thermostat will switch itself to Eco Temperatures when no one’s home.
Find out more about Home/Away Assist using this link: https://support.google.com/googlenest/answer/9257400
If you need more help, feel free to reach out to our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Amazing and easy to use
on August 1, 2019
Posted by: Rdbutler624
Setup is simple and finished within 30 minutes. This thing looks amazing and is very easy to use. It has already paid for itself several times over just in energy savings. This was a huge upgrade over my previous programmable thermostat.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
A great way to keep your home comfortable
on November 18, 2018
Posted by: Anonymous
I have had a Nest thermostat since they first came out, adding Nest cams and Nest Protect detectors along the way. There is truly seamless integration among these products, and they work together to keep our home comfortable and safe. I recently replaced our Gen 1 thermostat with a new Gen 3 in order to add a whole-home humidifier, and I installed it in less than 10 minutes. I recommend it highly!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Really enjoy it
on March 8, 2020
Posted by: Cmpecos
It was easy to install. Monitor's my usage. Easy to control. Sleek.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Set it and forget it!
on August 24, 2018
Posted by: shdwjk
I love my Nest Thermostat. Possibly the best part about it is how it learns what you like for temperatures in the house and keeps things in that range. It's one less thing for me to think about during the day. Remote management from a smart device is quick and easy. I often jump on to kick the fan on and circulate the air. The Nest is one of the best improvements I've made to my house!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on January 17, 2019
Posted by: Anonymous
It has saved me enough money in the last 2 years to pay for itself 20 times over.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Elegance & Ease of Use
on July 9, 2018
Posted by: WingsOfDesire
Elegance & Ease of Use
I would recommend this to a friend!
Written by a customer while visiting Google LLC