Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,880 Reviews)
Rating breakdown 9,880 reviews
5 Stars
9,028
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,592 out of
9,880)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Super efficient
on March 27, 2020
Posted by: &@$$6;
I love that you can set it and forget it. That's why you buy anything labeled "smart". However this not only is smart, it is also "learning" so that's just amazing. So much is packed in this high quality thermostat. The fact that it pretty much pays for its self in savings from heating and cooling is quite a perk. The ability to change the temperature settings from a smart phone is AWESOME
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Smart and easy
on August 27, 2019
Posted by: Yazmin Castillo
Super happy with my new thermostat easy to use specially with the app that lets you control from any were no need to be in the panel at all
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Nest Learning Thermostat review
on September 13, 2021
Posted by: Bruno
I bought (3) Nest Learning Thermostats a year and a half ago for the convenience of wireless . Very disappointed with Nest to control the temperature. The Nests will not hold a constant temperature. They let temperature rise 2-3 degrees above setpoint before turning off (disabled all the eco features) and they will cool and overshoot if humidity control is on. I found on the Nest site that this is expected behavior - energy savings? I have (3) Trane 19 SEER units and the Nest also does not want to use 2nd stage unless I turn the Nest down 3-4 degrees below current temp. If I drop temp 2 degrees, I get msg that it will take 2 hours to reach it. I turn temp down 4 degrees to get 2nd stage to speed up. No setpoint for humidity. Thinking to go back to non-wireless Honeywell that came with Trane and never varied more than 1 deg from setpoint and they have humidity setpoint as well. Wireless on one Nest just died and I am going to send it for warranty. Too big of temp swings!!!
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, September 16, 2021
Hi Bruno, thanks for posting a feedback to let us know about your experience with the Nest Learning Thermostats and we’re sorry to learn of your disappointment. In most cases, it’s normal for your home’s temperature to vary slightly above or below the temperature set on your thermostat for a short while. There are systems that may continue to heat or cool for a while after they’ve been turned off and some systems may continue to run the fan to circulate the air that’s left in your ducts. This can cause the temperature to change slightly even after your thermostat stops and cause the temperature in your home to slightly exceed the maintenance band.
There are a number of other reasons why your heating and cooling system might be doing something unexpected and we’d like to see how we can further help. We may also need to have a closer look into the wireless issue of your other thermostat. If you’re willing, we suggest visiting us anytime at the following link and we’ll do our best to help improve your experience: https://support.google.com/googlenest/gethelp
There are a number of other reasons why your heating and cooling system might be doing something unexpected and we’d like to see how we can further help. We may also need to have a closer look into the wireless issue of your other thermostat. If you’re willing, we suggest visiting us anytime at the following link and we’ll do our best to help improve your experience: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
I love our Nest!
on March 24, 2019
Posted by: Sarah G.
We purchased the Nest Thermostat to replace a very basic and old thermostat. Our old thermostat did not have a lighted display, so that was at the top of our want list. We loved the bright and large display on the Nest! The installation process was extremely easy! It was delivered about 30 min before we had to leave for a play and we installed it within that time! (It was amazing!) A must buy!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Super Convenient
on July 29, 2018
Posted by: Kristen B.
We bought this to replace clunky thermostats in a home we just purchased. I love the ease of using the app. I’m going to suggest this to all my friends and family.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Energy Consumption Down 7% YOY
on January 17, 2019
Posted by: Anonymous
We have three (3) Nest learning thermostats at our home in TX. All else equal, at $.095 (nine and half cents) per KwH and Texas weather being what it is, our first year of Nest ownership more than paid for the units. Our annual consumption dropped 7%, and that was without knowing what I was doing. We expect to eek out a bit more savings this year. Great product and easy to learn.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love this Next thermostat
on September 3, 2018
Posted by: Nana 2014
We purchased the Nest learning thermostat and are very pleased with it. It's so easy to use & we love being able to control it with our smart phones and Google home mini. The house stays at an even temp now compared to when we had our old thermostat.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on June 25, 2018
Posted by: Automated family
Love, love, love it. Super easy to install and use!
I would recommend this to a friend!
Written by a customer while visiting Google LLC