Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,880 Reviews)
Rating breakdown 9,880 reviews
5 Stars
9,028
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,592 out of
9,880)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Best Upgrade and easy to install
on September 11, 2020
Posted by: CJST
AMAZING!!!!!
This was so easy to set up and did not take long at all. With unscrewing the old thermostat, labeling wires, attaching the new one, and app set up probably honestly 30 minutes. Make sure to follow the instructions and read everything carefully. Make sure your thermostat is compatible before buying.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
The Best Smart Thermostat you can get!
on January 20, 2019
Posted by: Anonymous
It is very easy to set up and install. I absolutely love how easy it is to control the Thermostat, either at home or outside home using the App or Google Assistant, and I love how easy it is to create schedules using the app. If you are looking for a thermostat that's easy to use, install, and more importantly, stylish and modern in looks, this is what you must get! :D
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Disappointing to learn
on November 16, 2021
Posted by: RG_GR
It is disappointing to learn that it often not compatible with the wiring and the system of most home heating and a/c units. It has cost me more than any savings over the next 5 years just to get it to work. The unit needs power but it often has issues. It's sad to hear that many dealers have stopped selling them to their customers.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, November 17, 2021
Hi RG_GR, thanks for taking the time to share your feedback with us. It’s unfortunate to learn that you ran into this issue with your Nest Learning Thermostat, and we’re sorry that it’s a disappointing experience for you.
Nest thermostats are designed to work with most 24 V systems, and the online Compatibility Checker has full instructions to check if your heating and cooling systems are compatible with Nest thermostats. Please see this link for more info about the Nest thermostat compatibility: https://support.google.com/googlenest/answer/9246656
And though Nest thermostats would generally work without a common (C) wire, there are some systems that would require a C wire on the new Nest Thermostat like a heat only or cool only systems. You can visit this link to see all the types of system that requires to have a C wire: https://support.google.com/googlenest/answer/9246656
We’re hoping to learn more about your experience with the Nest thermostat. Please get in touch with our specialists at the following link and we’ll do our best to help: https://support.google.com/googlenest/gethelp
Nest thermostats are designed to work with most 24 V systems, and the online Compatibility Checker has full instructions to check if your heating and cooling systems are compatible with Nest thermostats. Please see this link for more info about the Nest thermostat compatibility: https://support.google.com/googlenest/answer/9246656
And though Nest thermostats would generally work without a common (C) wire, there are some systems that would require a C wire on the new Nest Thermostat like a heat only or cool only systems. You can visit this link to see all the types of system that requires to have a C wire: https://support.google.com/googlenest/answer/9246656
We’re hoping to learn more about your experience with the Nest thermostat. Please get in touch with our specialists at the following link and we’ll do our best to help: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Ease of Install and Operability
on October 5, 2018
Posted by: Anonymous
Very easy install. Was able to complete the first one in 29 minutes and second one in 20 including replacing the wall plate and config and tests.
Excellent operability and install also working well for now without any issues.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Super Happy with Thermostats
on August 1, 2020
Posted by: Texas Heat
Now we can sleep soundly. No more one room a sauna and the other a meat locker. We had our thermostats professionally installed. Wife doesn’t trust me with diy. Our one room cold other room hot bizarre temperature differences have been tamed. I was confused as to why our air conditioning was all over the place. I’d leave a chilly downstairs to a sweaty upstairs. Game changer!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Mom in the Desert
on July 12, 2019
Posted by: Mom in the Desert
This product works very well and it’s nice to turn up the AC when I am in my way home from work. It is fun to adjust the thermostat from my IPhone.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Awesome
on April 11, 2021
Posted by: Mike90000000000000
Love it so far has helped a ton on saving energyOne thing I would like is if you could have display more than one thing on the display option
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest Thermostat
on October 17, 2019
Posted by: Joe K
I really like the Nest Thermostat. I am able to check and adjust the temperature from anywhere.
I would recommend this to a friend!
Written by a customer while visiting Google LLC