Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,880 Reviews)
Rating breakdown 9,880 reviews
5 Stars
9,028
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,592 out of
9,880)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Love It
on February 23, 2018
Posted by: Laurie
It was so easy to install and set up. It runs itself once it’s programed itself or you do it manually. I love that I get up to a warm house now. And love that I sleep in cooler temperatures. I can’t wait for summer to see well it works for us then.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Worth the money
on September 22, 2020
Posted by: Kate81
The Nest Learning Thermostat is easy to install by yourself and is very user friendly. The app is also easy to download and use. My only complaint is that the box and instructions didn't say anything about charging the thermostat, so make sure you charge before installing. This product definitely saves energy and money. I'm very happy with this product and would buy another.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest Thermostat
on March 23, 2018
Posted by: Paul L
I have two units in my home and I love the fact that they communicate with Alexa and I can adjust the temperatures through Alexa or on my Smart phone. This is especially helpful when I am not at home or am arriving home after being away for awhile. I look forward to the individual room monitors I understand are coming out soon. No problems with either one and app is very easy to use.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great Product!
on December 6, 2019
Posted by: DannyRubino
Simple to setup....great customer support... easy-to-use phone app to control thermostat remotely and it has a great modern look up on the wall.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on December 27, 2018
Posted by: Anonymous
this is an excellent product. Easy to install. I had a little trouble overriding the regulation based on history but once that was taken care of it was great. I love controlling the temperature when I'm not at home. Very pleasing walking into the home with the system cranking.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
Annoying auto change
on May 23, 2021
Posted by: bigco1340
The Eco settings are not user friendly, and the ability to manually change (and keep it the same temp) without a smartphone is just a "pain"
I would recommend this to a friend!
Response from Google LLCBy Google Customer Care, May 29, 2021
Hi bigco1340, thanks for sharing your feedback. We’re sorry to hear that Nest Learning Thermostat did not meet your expectations.
Your Nest Learning Thermostat can use Auto-Schedule to learn your daily routine and automatically create a temperature schedule for you. However, if you prefer to turn off learning and create a manual temperature schedule that never changes, this article will show you how: https://support.google.com/googlenest/answer/9209007
We’d like to learn more about the issue you’re having with the Eco temperature setting. You’re more than welcome to reach out to our support team here: https://support.google.com/googlenest/gethelp
Your Nest Learning Thermostat can use Auto-Schedule to learn your daily routine and automatically create a temperature schedule for you. However, if you prefer to turn off learning and create a manual temperature schedule that never changes, this article will show you how: https://support.google.com/googlenest/answer/9209007
We’d like to learn more about the issue you’re having with the Eco temperature setting. You’re more than welcome to reach out to our support team here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
It is an easy button for temperature
on March 23, 2018
Posted by: DRo.
As an HVAC professional for over 20 years I have owned and installed every latest greatest thermostat to date. I have to say this is by far light-years beyond anything previously released. For anyone who has not had the pleasure I highly recommend taking it for a spin (pun intended).
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Easy to install, easy to use
on February 11, 2018
Posted by: Mike from Wisconsin
From opening the wrapper to installing the application, the thermostat was up and running in less than 30 minutes. The hardest part of the entire installation was going up and down the stairs to the basement. Thanks for a great experience!
I would recommend this to a friend!
Written by a customer while visiting Google LLC