Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,880 Reviews)
Rating breakdown 9,880 reviews
5 Stars
9,028
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,592 out of
9,880)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Awesome.
on December 17, 2021
Posted by: mmnest
A great product.I like the the extra remote temperature sensor which located 2nd floor when I mostly there which is usually warmer in winter.I wish there was a way control the temp by using the remote temperature during certain times of the day. and all the data gathering very useful.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Love my Nest
on November 9, 2021
Posted by: Whynot
I barely use the Smart or Eco Settings, but I am aware of them operating in the background. I mainly use the Nest, in 3 different homes, for remote monitoring and controlling. Easy to use. We just got a new office with a perfectly nice wi-fi smart thermostat, but it was beyond my pay grade to unprogram the pre-sets. So I bought a Nest. Oh, very capable tech support.
No, I would not recommend this to a friend.
Written by a customer while visiting Google LLC
Customer Rating
5
Slick!
on July 12, 2018
Posted by: Flyinfree
Install was straightforward, and the product is slick! So far so great.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Awesome Gadget
on February 10, 2019
Posted by: Anonymous
It looks and works better from our previous versions. It looks beautiful in your home when the display is on and shows you the details of what is going on. They should offer a new version with a larger display and maybe even include a speaker in it! Wish it simply had a timer setting only, to be perfect.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Very good product
on July 16, 2018
Posted by: Humberto508
It is a wonderful thermostat, but my only problem was the way they label the spot for the wires on the back plate. Wires werewereabeled different from the existing thermostat, and have the heat pump A/C unit, made my life a bit tough on installation. But besides that, I'm very very happy with the product.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
The nest that can't make up it's mind
on April 20, 2021
Posted by: Randy
Temp settings all over the place, keeps trying to turn heat down to 60, we're freezing. Need to be able to set up regular schedule
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, April 25, 2021
Hi Randy, thanks for sharing your experience with Nest Learning Thermostat. We’re sorry to hear that the learning feature doesn’t work well for you.
Sometimes, the automatic schedules can be off depending on the use, but you can turn off the Auto-Schedule feature to control your thermostat manually from the Nest app or the thermostat display.
With the Nest app:
- Open the Nest app and select your Nest thermostat > Select Settings and then Auto-Schedule > Tap the switch to turn it off.
On your thermostat:
- Press the ring and choose Settings > Select Nest Sense > Choose Auto-Schedule > Then Off.
If there are schedules previously created in the system, Nest Learning Thermostat may still follow them. We suggest clearing them to make sure it will only follow your manual schedules. Here's how to clear them:
- On your thermostat, select Settings > Reset > Schedule > Reset > Turn the ring of the thermostat to complete the reset.
Should you have any issue or question, feel free to reach out to us as we'd love to improve your experience here: https://support.google.com/googlenest/gethelp
Sometimes, the automatic schedules can be off depending on the use, but you can turn off the Auto-Schedule feature to control your thermostat manually from the Nest app or the thermostat display.
With the Nest app:
- Open the Nest app and select your Nest thermostat > Select Settings and then Auto-Schedule > Tap the switch to turn it off.
On your thermostat:
- Press the ring and choose Settings > Select Nest Sense > Choose Auto-Schedule > Then Off.
If there are schedules previously created in the system, Nest Learning Thermostat may still follow them. We suggest clearing them to make sure it will only follow your manual schedules. Here's how to clear them:
- On your thermostat, select Settings > Reset > Schedule > Reset > Turn the ring of the thermostat to complete the reset.
Should you have any issue or question, feel free to reach out to us as we'd love to improve your experience here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
My new tech installation
on July 11, 2020
Posted by: JGR.
Recently purchased the Neat learning thermostat. The quality of the construction really impressed me. Though small it really has a big impact both in looks and projected functionality. My hope is that it will do what my analog one could not possibly do. I look forward to the efficiency of its operations.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Was good - Not so much now
on December 4, 2021
Posted by: TechGuy
The thermostats started out great. We have a large house so we have 5 and plenty of experience with them. At first they worked great with our radiant heat system, predicting the time to heat the thermal mass (concrete floors) and not making it so hot that it over shot the temp. At some point last year it stopped pulling accurate outside temperatures in our area from google weather. It was often showing 10 degrees colder outside than what the google weather showed. This caused it to heat far beyond the anticipated temperature. We verified the correct zip code and also reset up a couple to see if it could be fixed. Searched the internet and tried all solutions and nothing worked. Ended up just using another zip that is somewhat close and it works somewhat better. The next issue is that some have stopped connecting WiFi. We tried connecting them to another separate router. Failed. After some research the problem is the batteries are failing. Low voltage = No WiFi.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, December 7, 2021
Hi TechGuy, thanks for taking the time to share your feedback. We’re sorry to learn that you’re having multiple issues with your Nest Learning Thermostat, and we do appreciate your efforts trying to fix it. We take your feedback seriously, and we’d like the opportunity to talk more about your experience. If you’re willing, feel free to contact our support team and improve your experience here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC