Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,880 Reviews)
Rating breakdown 9,880 reviews
5 Stars
9,028
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,592 out of
9,880)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
GREAT PRODUCT
on January 31, 2019
Posted by: Anonymous
I have 2 and you will not regret your purchase.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
on March 28, 2018
Posted by: Sherry W
It’s amazing that it learns your routines and I love the classy look plus remote available
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Nest Learning Thermostat
on August 20, 2018
Posted by: CQHome
I am extremely pleased with my Nest learning thermostat. I did a compatibility check on the nest website to see if my old unit was compatible. The wiring was very easy and took less than 10 minutes to install. We are so pleased with this product we are putting one in a second home that we own.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
GREAT Product
on February 16, 2018
Posted by: Eric Jordan
This is one great product I absolutely love it. I love being able to control the temperature in my house from my phone.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
2
Close to a month
on July 14, 2021
Posted by: Emmett V.
My first quarrel was with the installation. The app walked me through the wires etc. and then randomly determined I needed a professional, and would not let me get past that point or reset, no matter what I chose. So I googled the matching wiring and it was easy as pie.Set-up the eco modes, etc. and now every day, the thermostat randomly decides I'm not home and bumps it up to 76. I work from home, have pets, and live in a townhome. 76 downstairs, is about 84 upstairs where my office is. I turned off eco mode, and then noticed it had the 76 in the schedule. I had to delete each entry from the schedule. Done.Next day, its set to 76, how? Schedule is somehow set again to 76. Delete the entire schedule again, one entry at a time (not an easy task). Ended up disabling smart learning after several weeks of this fight. 2 stars because it looks nice.
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, July 18, 2021
Hi Emmett V, thanks for sharing your experience with us. We are sorry to hear of the inconvenience that Nest Learning Thermostat caused you. We appreciate your effort trying to resolve the issue, and we’d like to help you the best way possible as your comfort is our utmost priority.
Thermostat changes its temperature automatically due to some factors like, schedule, learned habits (auto schedule), and Home/Away Assist which makes your thermostat go to ECO mode. Aside from the troubleshooting that you’ve done, we also suggest turning off your Home/Assist, and make sure to clear the existing and learned schedules by selecting Settings, then Reset, then Schedule and Reset again.
Please let us know if you need further assistance and we’ll do our best to help. You can reach out to us through our Google Nest Support page here: https://support.google.com/googlenest/gethelp
Thermostat changes its temperature automatically due to some factors like, schedule, learned habits (auto schedule), and Home/Away Assist which makes your thermostat go to ECO mode. Aside from the troubleshooting that you’ve done, we also suggest turning off your Home/Assist, and make sure to clear the existing and learned schedules by selecting Settings, then Reset, then Schedule and Reset again.
Please let us know if you need further assistance and we’ll do our best to help. You can reach out to us through our Google Nest Support page here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC
Customer Rating
5
Simplistic Design and total control
on April 15, 2018
Posted by: Anthony the Architect
The design is clean and simple. The options for stainless steel, glossy black or bronze is a plus. Total home control, compatibility with other devices and design is the reason for the purchase over rival thermostats. I look forward to purchasing other Nest products in the future.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
I love, love, love it
on January 12, 2019
Posted by: Anonymous
As I don't use it to save energy, I love the convenience of using it.
All the information is there when I need it. If feel under the weather and want a warmer home when I get home, is easily done on the way from my phone.
All the information is there when I need it. If feel under the weather and want a warmer home when I get home, is easily done on the way from my phone.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Set it and forget about it
on January 24, 2019
Posted by: Anonymous
My wife and I purchased the 3rd generation nest thermostat this past December (2018). Our local power company, Georgia Power, was offering $145 off the retail price during their Black Friday sale. This thermostat is easy to setup and truly a set it and forget it device. We love being able to adjust the temperature from the comforts of our bedroom through the use of the Nest app. A++ Product
I would recommend this to a friend!
Written by a customer while visiting Google LLC