Customer reviews from Google LLC
Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Average customer rating
4.9
(9,880 Reviews)
Rating breakdown 9,880 reviews
5 Stars
9,028
4 Stars
599
3 Stars
104
2 Stars
53
1 Star
96
97%of customers recommend this product.
(
9,592 out of
9,880)
Customer Reviews for Google - Refurbished Excellent - Nest Learning Smart Wifi Thermostat - Stainless Steel
Customer Rating
5
Monitoring our holiday home
on June 29, 2019
Posted by: Michaelvm
Best solution for us as remote AC control. Very easy to install. Just keep track of the connections 7 digit code for family members connecting the Nest later.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Upgrade
on February 24, 2018
Posted by: Nick A
We’ve finally upgraded our old thermostat to a “smar” one and have zero regrets. Mobile app is amazingly simple to use and holds comprehensive data about your history.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Do it!
on August 17, 2018
Posted by: Joe G
Great product, performs as or better than expected, easily pays for itself in the first year.
Set up couldn't be easier. And utilized with Amazon Echo or Google Home (yes, I have both), is fantastic.
Seriously, if you have gotten to the point of reading reviews, DO IT! You won't regret it. It seriously just works!
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
5
Great Product!!
on January 5, 2022
Posted by: Muhammad
Outstanding product… very easy to install. Being able to control my thermostat from the palm of my hand at anytime and anywhere is awesome!!
No, I would not recommend this to a friend.
Written by a customer while visiting Google LLC
Customer Rating
5
Great Thermostat
on August 12, 2019
Posted by: TommyK127
I really like this one better than the Honeywell I had before.
I’m still learning some of the features but it has been great.
I’m still learning some of the features but it has been great.
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
3
not learning to regulate temperature control
on March 2, 2021
Posted by: Christy
After a couple weeks Nest still hasn't learned when to turn the heat up and off.
No, I would not recommend this to a friend.
Response from Google LLCBy Harvey, Google Customer Care, March 4, 2021
Hi Christy,
Thanks for taking the time to share your experience with us. We understand that your Nest Learning Thermostat hasn’t learned your preferred schedule yet and we’re here to help.
It can take some time for your thermostat to learn your heating and cooling schedule as well as how quickly your home heats up or cools down. So, for the first few days you have it, you’ll need to teach your thermostat what temperatures you like and when. Just turn the temperature up or down on your thermostat or with the app.
If you’ve had your thermostat for a while and it still seems like it’s getting too hot or too cold, try some of the troubleshooting steps below:
- Restart the thermostat by pressing the display until it shows a black screen and wait until it's back up and running. A restart should be sufficient to re-calibrate them and show an accurate value.
- Check if the Sunblock feature is on or off. Open Nest App > Select the thermostat > Tap Settings > Look for Nest Sense > Turn off/on Sunblock
- Nest Thermostats in the U.S. and Canada are typically installed on a wall. Check for proximity of the thermostat to: air vents / electrical outlets / appliances / plumbing (hot water pipes) / warm air in the wall behind the thermostat. This may also affect the reading for the temperature.
- Some wireless access points cause the Nest Thermostat’s wifi chip to overheat, which affects the thermostat’s detected ambient temperature. We can disconnect the network for 24 hours and monitor the temperature.
Please feel free to reach out to us so we can examine the issue and do our best to help you out on the Google Nest Help page: https://support.google.com/googlenest/contactflow
Thanks for taking the time to share your experience with us. We understand that your Nest Learning Thermostat hasn’t learned your preferred schedule yet and we’re here to help.
It can take some time for your thermostat to learn your heating and cooling schedule as well as how quickly your home heats up or cools down. So, for the first few days you have it, you’ll need to teach your thermostat what temperatures you like and when. Just turn the temperature up or down on your thermostat or with the app.
If you’ve had your thermostat for a while and it still seems like it’s getting too hot or too cold, try some of the troubleshooting steps below:
- Restart the thermostat by pressing the display until it shows a black screen and wait until it's back up and running. A restart should be sufficient to re-calibrate them and show an accurate value.
- Check if the Sunblock feature is on or off. Open Nest App > Select the thermostat > Tap Settings > Look for Nest Sense > Turn off/on Sunblock
- Nest Thermostats in the U.S. and Canada are typically installed on a wall. Check for proximity of the thermostat to: air vents / electrical outlets / appliances / plumbing (hot water pipes) / warm air in the wall behind the thermostat. This may also affect the reading for the temperature.
- Some wireless access points cause the Nest Thermostat’s wifi chip to overheat, which affects the thermostat’s detected ambient temperature. We can disconnect the network for 24 hours and monitor the temperature.
Please feel free to reach out to us so we can examine the issue and do our best to help you out on the Google Nest Help page: https://support.google.com/googlenest/contactflow
Written by a customer while visiting Google LLC
Customer Rating
5
Awesome
on October 2, 2018
Posted by: Anonymous
It was really easy to install and to use is the same way to easy
I would recommend this to a friend!
Written by a customer while visiting Google LLC
Customer Rating
1
It's a terrible product!
on September 19, 2021
Posted by: Naftali
It is the most frustrating product. It is impossible to "set" the thermostat at any given temperature. You have to guess what the weeks weather is going to look like and then schedule it in great detail. I have Nest on one floor and a good old fashioned no frills thermostat on another floor. The old fashioned one works a treat. Nest is just impossible. It's either freezing or boiling! Who designed such a retrograde product??!
No, I would not recommend this to a friend.
Response from Google LLCBy Google Customer Care, September 22, 2021
Hi Naftali, thanks for posting your review. We’re sorry to hear that Nest Learning Thermostat didn’t meet your expectations. We understand that making a schedule can be challenging, especially in the places where the weather changes often.
You can try using the heat and cool mode of your Nest Learning Thermostat. Using this mode, your thermostat will automatically switch your system between heating and cooling as needed to meet any scheduled temperatures or a temperature that you’ve manually selected. You can visit this link for more information: https://support.google.com/googlenest/answer/9247301
For further assistance, feel free to contact our support team. We’d be more than happy to help and improve your experience here: https://support.google.com/googlenest/gethelp
You can try using the heat and cool mode of your Nest Learning Thermostat. Using this mode, your thermostat will automatically switch your system between heating and cooling as needed to meet any scheduled temperatures or a temperature that you’ve manually selected. You can visit this link for more information: https://support.google.com/googlenest/answer/9247301
For further assistance, feel free to contact our support team. We’d be more than happy to help and improve your experience here: https://support.google.com/googlenest/gethelp
Written by a customer while visiting Google LLC