[This review was collected as part of a promotion.] First off, the purchasing process was a breeze. Our pillows came quickly and we immediately put them to work. They do take some breaking in, but we are glad we purchased them.
[This review was collected as part of a promotion.] If you purchase Tempur Pedic pillow directly from them, they do not accept return in any conditions. I bought 2 as promo and it didn't fit well. But they didn't take the brand new pillow back. Too bad. I wish they stated their return policy more clearly as they sell. If you're not sure about your fit, choose other resellers who accept returns even with conditions.
Terrible customer service! We used the pillow for 1 night, and they will not let us return it for a refund. You allow people to sleep on a mattress for 89 days and let them return it for a refund, but pillows slept on for 1 night are not eligible. Does not make any sense at all. Was going to buy a new mattress from them, but definitely not now.
[This review was collected as part of a promotion.] I had not slept with a pillow for more than twenty years. In the last couple of month, I found my self sleeping on my arms and finding it difficult to settle to sleep and stay asleep comfortably. My arms were falling asleep and I felt lots of discomfort and sometimes pain. A good friend recommend the Tempur-cloud pillow to me, and it has been a life changing experience. Now I can position my body more comfortably, my arms are not following to sleep but I am sleeping much better! Thank you Tempur-Pedic!
[This review was collected as part of a promotion.] To be honest I bought this for my brother. Ironic I got this. I just spoke with him last evening. He really likes it! He has only good things to say. I myself have purchased the side and back pillow . It took me a good week and a half to get use to it!, but now I will say I am sleeping better so much better and with a bunch of self message rubbing out the knot I feel much relief. I actually don't show up for this purchase because I got mine with the buy one get one and my friend made the purchase. So we 3 are all very satisfied!!!!