Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Neck Pillow, Standard - High Profile - White
Average customer rating
3.7
(5,085 Reviews)
Rating breakdown 5,085 reviews
5 Stars
2,597
4 Stars
609
3 Stars
446
2 Stars
414
1 Star
1,019
66%of customers recommend this product.
(
3,229 out of
4,895)
Customer Reviews for Tempur-Pedic - TEMPUR-Neck Pillow, Standard - High Profile - White
Posted by: paul
from Syracuse, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I ordered the Medium, after reading several reviews. It seemed most people my size were getting small or medium and happy with it. It seems too small. I have a King size bed & the pillow, as a medium, seems smaller than the standard size pillows. Also, the shape doesn't work for me. If it were uniform in size, I think I might like it better. I wish I could recommend, but I can't.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Measured carefully, pillow too large despite measurement ins
on October 15, 2024
Posted by: Unhappy customer
from Philadelphia suburbs
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have an old tempurpedic neck pillow I was looking to replace. I carefully followed the measurement instructions on the tempurpedic website and even had my husband double check, and it indicated that a medium neck pillow would fit. I also ordered a large to give my son for Christmas. The medium was too big. It hurts my neck to rest on and I would never be able to fall asleep on it. I called to explain and see if I could return the unopened box containing the large pillow and get a small instead. (I could give my son the medium pillow that I had opened and tried.). I was told no. The measurement criteria is faulty. I had purchased during a BOGOF sale and that is why I bought two at a time. I usually take size small for clothing..., but I trusted the measurement criteria. Since that was the cause of the too large neck pillow purchase and the one I wanted to return is unopened, I thought the company would accommodate. No such service there.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Unhappy in California
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is by far the worst pillow I have ever tried. I bought this because I was having neck problems and this pillow made it so much worse. Contacting customer service will get you nowhere. They will not help you, offer you a refund, or even a different type of pillow. They will literally ignore you and you are out $120+ on a subpar product. RUN from this company!
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Need cool pillow
from ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] Well, I purchased a large pillow to replace my husband's existing large tempur-pedic pillow. Only this new one caused major numbness in his hand and arm. So, given it cannot be returned, it is now going into the donation pile. An expensive endeavor. It would have been nice if there was an option to try it for a few days but the sanitation challenges prohibit that.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Disappointed Sleeper
from Atlanta GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased the pillow and followed the measuring instructions. The pillow was much too thick for me and was very hard. All that money for something you can't use and can't return.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: HMB Surf
from Half Moon Bay, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is honestly the worst pillow that I've ever slept on! I'm very disappointed! I wish there was a way to return it, but apparently I can't. And I'm not even picky about pillows.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Not a happy customer
from Plantation, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] This neck pillow is much too hard for my likely. Also the elevated side where you supposed to put your head is too high for my neck and head to rest comfortably.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Bent Neck Guy
from Baltimore
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very uncomfortable. Bought because it was supposed to help with snoring, which it didn't. Pillow is very uncomfortable and borderline painful
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com