Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Medium Profile - White
Average customer rating
3.7
(5,085 Reviews)
Rating breakdown 5,085 reviews
5 Stars
2,597
4 Stars
609
3 Stars
446
2 Stars
414
1 Star
1,019
66%of customers recommend this product.
(
3,229 out of
4,895)
Customer Reviews for Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Medium Profile - White
Customer Rating
1
Didn't work for me, plus issue with credit card charging
on December 16, 2023
Posted by: Unhappy sleeper
from Sterling, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Maybe it helps others but I needed something to support my neck due to general neck pain and the pillow made it hurt worse. Also, they double charged my credit card. I used the chat support to ask for a credit for the double charge and that rep. said he couldn't do it but he'd pass the issue along to the proper department to handle it and they'd get back to me with the resolution "soon"... I have yet to hear from anyone. Now I have to find time to call during business hours (which is hard for me due to my work schedule) and hope that whoever answers can actually help with my credit.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: ES
from Atlanta, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am a long time user of Tempur-pedic products so when some of them reach their end stage of life after consistent usage, I found myself needing more support so I opted for the Large neck pillow instead of the one I've been using which was the normal size or medium. So when I got it delivered, and tried it for the first night, it took some getting used to as it was larger and there wasn't as much give to it as what I'm used to but as each night progressed, I found my support, more comfort, and generally more of a better sleep with this pillow than I have in a pretty long while. Cannot complain about Tempur-pedic being the industry standard for memory foam style sleep products!!!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Hard hard pillow
on December 15, 2023
Posted by: Ma
from Vinemont
I have owned tempurpedic cervical pillows for years and loved them. Got my new one yesterday, did not sleep at all because this thing is like laying on a rock. My neck has hurt all day today with a headache. Not good.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: LAW2
from Saint Louis, MO
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is firmer than the first generation neck pillow I bought 20 years ago and took a couple of weeks to get used to that. However after a couple weeks of use I am sleeping better. I notice I don't toss and turn as much at might. The neck pillow changed my life 20 years ago. I developed arthritis in my neck due to whiplash from a car accident and started getting migraines. This pillow helped tremendously with morning neck tension and helped lessen the amount of headaches I got. I went to another tempurpedic pillow about 10 years ago but wasn't fully happy with it and finally came back to the neck pillow again. I won't be using anything else going forward.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Cozy5683
from Oregon
Verified Purchase:Yes
[This review was collected as part of a promotion.] I ordered the medium based on suggested measurements. Overall, the pillow was too hard and too small. It was not comfortable for me to sleep on. Because Tempurpedic does not accept returns of these kinds of items, I had to just get rid of it and did so after a week of owning it.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Najoua
from Orlando, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] It took me a while to get used to it and still find it very stiff, but it has helped my neck for sure. I also would have liked it to be bigger, not taller, just to fit a pillowcase better
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Terrible and Cannot return
on December 15, 2023
Posted by: Achy neck
from North carolina
This pillow is like a rock. Unfortunately I got two and they would not take either one back , even though ine was still in the original shipping box and had never been opened. Also interesting that I wrote an earlier review with this same comment that was never posted.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
3
I love how firm this pillow is
on December 14, 2023
Posted by: XF bro
from Concord, NH
I dont like the odd pillow shape but it could be a better version of the cloud pillow if there was an option for a simple firmer version of the cloud pillow.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com