Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Medium Profile - White
Average customer rating
3.7
(5,085 Reviews)
Rating breakdown 5,085 reviews
5 Stars
2,597
4 Stars
609
3 Stars
446
2 Stars
414
1 Star
1,019
66%of customers recommend this product.
(
3,229 out of
4,895)
Customer Reviews for Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Medium Profile - White
Customer Rating
1
Model number stayed the same, but dimensions changed!
on October 4, 2024
Posted by: Unhappy customer
from Cambridge MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this pillow based on my excellent experience with a previous neck pillow with the same model number, but the sizing has changed. Tempur-Pedic refuses to accept a return, even though the customer service person noted that they change the sizes from time to time, while leaving the model number the same.For a company to change the dimensions while leaving the model number the same is unconscionable. You cannot buy online if the company doesn't inform the potential buyer that the sizing changes and they should not buy without trying the pillow in a store. Tempur-pedic has lost a loyal customer.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Long time neck pillow user
from AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was hesitant at first because the height was lower than my last neck pillow, but I found this actually to be more comfortable! I prefer to sleep on the smaller side of the pillow, it just feels more comfortable on my neck. I also feared the foam was too bouncy and not "memory" enough, but it actually is nice to sleep on. This pillow rebounds relatively quickly after pressing it.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Karen
from Denver, Colorado
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had a neck injury and surgery recently and was having trouble sleeping comfortably. This pillow is wonderful. At first I wondered if it would be too firm but it is just perfect. I'm so happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Happy Sleeper
from Tacoma, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Big fan of this pillow! Great neck support and by far my favorite pillow!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Laura
from Wantage NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] This pillow has helped with my neck issues and also has helped with sleeping better. I wish I had ordered the higher size because these ones are just a little too small
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Used to like these
from Hartford CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] Product is shorter than it used to be. Too small for a standard pillow case. Terrible customer service. Must be going bankrupt.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: tsnow
from Greenville, SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] I appreciate tempurpedic and their commitment to supportive and comfortable products. We are repeat costumers and have no complaints!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Tropical Sleeper
from Guam
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this pillow at the recommendation of my doctor who suggested that I needed a pillow that provided more support for my neck. I did not really believe that the Tempur-Neck pillow would help until I tried it. I was pleasantly surprised - this pillow has improved my sleep quality significantly! The 4 star rating is only because I would love to have a fitted pillowcase that could be purchased with it (the pillow is smaller than a standard pillow).
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com