[This review was collected as part of a promotion.] No issue/concern with quality. However, buyer beware as I didn't thoroughly read the 'fine print'. Once you buy a pillow, its non-returnable once you open the product. I never slept on it, but opened it to see if I would like it or not. This pillow is hard as a rock! Wife said just return it. It was then I discovered the 'return policy' is very one-side towards Tempurpedic not the buyer/consumer. You're SOL so-to-speak if you open it. Too many other viable alternatives to this over-priced product with more reasonable return policies to consider. Do you research up front! Don't be me.
[This review was collected as part of a promotion.] The product is great for neck and shoulder pain but adjusting to the position for side sleepers and back sleepers is a bit difficult. The contour could have been a little more flexible and would have been even more amazing
[This review was collected as part of a promotion.] I tried to return this. The website only says in the fine print that only mattresses can be returned. So I am stuck with this rock hard pillow.
[This review was collected as part of a promotion.] The product is fine, but I would suggest that you make it clear that 'large' refers to the height of the pillow and not the length. I assumed the later and was surprised to see a 'short' length pillow. If I had known this I would have probably ordered two 'Medium' pillows.
[This review was collected as part of a promotion.] I ordered a Large thinking it was a Queen or King size in diameter but the size refers to the thickness and this pillow is way too thick. I didn't remove the plastic packing it came in and wanted to return it but Tempur-Pedic does not accept returns or exchanges (even if it was never opened) So now I have a very expensive pillow that I cannot use. Will not ever be purchasing any Tempur-Pedia products... This rating does not deserve any stars. Feeling Ripped Off.
[This review was collected as part of a promotion.] This pillow is way too firm and they are not wide enough as they don't even fill a regular size pillow case. Originally my order was lost in mail and customer service was wonderful in getting replacement order out. However my emails and order was misleading as I honestly thought I had a trial period. Now I'm told I can't return these or get my money back. Do NOT order these unless you are confident you want an extremely firm pillow!!!