[This review was collected as part of a promotion.] I ordered the pillow based on the suggested size with my measurements and the pillow is to big. I called customer service to see about an exchange for a smaller size and I was told that that was not possible.
[This review was collected as part of a promotion.] The title said "large" but it is smaller than small. A size for babies, but falsely titled large, very deceptive. Comfort wise it is like putting my head on rock or a wooden log. I would give negative five if I could or at least a zero but none of those are options. I contacted the customer service with the size concern, they said "the size is mentioned on the website" therefore can't take it back even though it is still in the original pack and unused. This is absolutely strange. If customer is dissatisfied, the seller takes the product back happily and with apology. THIS IS NOT THE CASE WITH TEMPERPEDIC. I was about to buy a king size mattress from Temperpedic, but thank God, I know the reality of Temperpedic now. I would never buy any temperpedic product nor would I recommend.