Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Medium Profile - White
Average customer rating
3.7
(5,085 Reviews)
Rating breakdown 5,085 reviews
5 Stars
2,597
4 Stars
609
3 Stars
446
2 Stars
414
1 Star
1,019
66%of customers recommend this product.
(
3,229 out of
4,895)
Customer Reviews for Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Medium Profile - White
Customer Rating
5
Takes getting used to.
on May 20, 2019
Posted by: Sound sleeper
from Cleveland, Ohio
There is a distinct odor associated with this pillow. That took about a week to get used to. Even though we did the measurements, sometimes I prefer the small side of the pillow and sometimes the large side for both side and back sleeping. I find that if you have the mattress raised (to watch TV) and you fall asleep, the pillow is not as comfortable as when the mattress is lowered to your normal sleep position. Overall, it is a good pillow and very comfortable.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
2
purchasing an extra fitted cover for my neck pillow
on May 18, 2019
Posted by: GFS
from Lexington, Ky
The woman who answered the phone and took the order was abrupt and dismissive during our very short conversation. She did not seem to want to be bothered with selling the product. I told her the size of the pillow, she said a medium size cover was needed & was very emphatic that there were no exchanges. Foolishly trusting her to know the products, I bought 2 pillow covers as I did not want to "bother" her again, ever. The cover is too small for the pillow. I can compress the pillow to force it into the cover but that reduces the "give" in the pillow's support. So, I have 1 cover still in the plastic bag, unopened, and another gathering dust. How silly for Tempurpedic not to make pillowcases for these speciality pillows and market them to their customers.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
3
my favorite pillow
on May 16, 2019
Posted by: AEClarin
from Brookings, SD
This is my favorite pillow as I have neck issues. This one however, didn't hold up/last as long as they used to. Not sure what's changed, but thinking I might need to find another pillow, which will suck!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
5
Comfortable
on May 13, 2019
Posted by: No more tossing & turning
from CA
My old tempurpedic pillow was 20+ years old. I loved it & took it with me whenever I traveled. It was time for a new one! I love my new Tempur-neck pillow! Small is just right for me--it cradles my neck nicely & I sleep wonderful with it! No more tossing & turning in the night not being able to get comfortable. I wish it didn't have a chemical smell at first. I aired it out during the day for the first few days, and used a pillow case plus a towel over it to cover the smell at first.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
3
Make sure to get correct size
on May 12, 2019
Posted by: Casey
from Pennsylvania
Purchased for my husband and followed the sizing guidelines. As his sizing was borderline between medium and large, I purchased the less height as recommended and after using a few nights, definitely should have gotten the large instead. Seems to help his shoulder some, but can't really give a fair assessment without having the proper size.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1
"It Ain't What It Used To Be" DON'T BUY!
on May 12, 2019
Posted by: EACTER
from Los Angeles
I've had a Tempur Neck Pillow for Yrs. I wanted to buy a New one. The Material ISN'T the SAME! It's 2" SMALLER! This 'NEW PILLOW' Suck! It's Not FIRM - It's 3" SMALLER! Tempur Won't Refund my money - Even If I've Not Opened the Package! I am So Disappointed. I was going to purchase a Bed, but I Don't Trust Them. SAVE YOUR MONEY - DON'T BUY!
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
3
Okay But Not Great
on May 8, 2019
Posted by: Silver
from North Dakota
I think this makes a better travel pillow. I found it too small and couldn't stay on it at night, kept rolling off, making my neck hurt more. The 3" height on the small is too low for my liking. The material is definitely comfy but the overall aspect of the pillow didn't work for me. If it was the size of a standard pillow it might be a different story. Standard pillowcases don't fit, they are very big. Upon opening, the pillow did have a slight odor. Overall it's an okay neck pillow, it's just too small; which is why I find it better for traveling. If I could exchange it for a different pillow I would.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
2
A little stiff
on May 4, 2019
Posted by: JB
from Ohio
I had the orginal Tempurpedic pillow with my Tempurpedic bed and it was a much nicer quality than the new one. The new one is shorter and I got the medium and I really do not like it and maybe should have tried the smaller.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com