I like the pillow, but wish that i had more support for my neck. I measured my neck at the time of purchase but it seems that my neck slopes downward. Maybe the contour should be different
I have a TEMPUR neck pillow similar to this one that is probably 25 years old. Don't laugh! For years I carried it everywhere I went, even to the UK. After 25 years of nightly use, I thought maybe it was time to retire it, since it was getting floppy, so I ordered a new one. The new one feels different, but still provides solid support. I am very short (as is my neck) and I have a vague memory that they used to make an extra-small version of this pillow, which is probably what I had. I found that by turning my new pillow around, it was still supportive and comfortable. That being said, it's just a tad bit firmer than I prefer. The old pillow feels as if the memory foam might have been made differently, but I honestly don't know. I still like the new one and will happily use it.
This pillow feels just right when I first lie down. Part way through the night, I wake up feeling that I need more support. I know some reviewers felt this pillow was too hard, however I felt over the course of the night, the pillow gets too soft for me.
I've had the pillows for a couple of months, I think. The smell is so strong that we can't use them. I've been airing them out since I received them but they still smell. They are unusable to me.