Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Medium Profile - White
Average customer rating
3.7
(5,085 Reviews)
Rating breakdown 5,085 reviews
5 Stars
2,597
4 Stars
609
3 Stars
446
2 Stars
414
1 Star
1,019
66%of customers recommend this product.
(
3,229 out of
4,895)
Customer Reviews for Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Medium Profile - White
Customer Rating
1
Worst investment
on April 3, 2024
Posted by: Not Happy
from Bowie, MD
Pillow is too hard and it hurts my neck instead of the advertised support. Can't return the item so it's a waste of money.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Snailser
from Clearwater, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] This Temperpedic Pillow is the only one that I can use! It helps my arthritic neck with support and helps eliminate pain! I've used it for Decades and it's the only one I'll ever use! Love that it has different sizes for different neck problems!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Bob
from Orem, UT
Verified Purchase:Yes
[This review was collected as part of a promotion.] We ordered the exact same pillows we've had for several years. These pillows are much too firm compared to the ones we have had. I don't know if we can get used to them or not. My wife is still not using hers. I am trying to get used to mine. They are not the same as we got from you the first time.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
1
way too hard, I was replacing same pillow I bought before
on April 3, 2024
Posted by: not happy with product
from Chicagoland, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] not happy way too firm not same as I bought before and too expensive to not be used.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: pain in the neck
from california
Verified Purchase:Yes
[This review was collected as part of a promotion.] Way too hard. My neck doesn't sink in as the other one I had. I can't return it so I use it for a foot rest.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Don't buy before trying in-store
on April 3, 2024
Posted by: Unhappy
from Oregon
I am a side sleeper. I like taller, firmer pillows, with good support so I thought this one would be a good fit. I measured myself according to the size chart, and my shoulder measurement was 7"-- so, side sleeper above 6", so I got the large. I received the package and lay down briefly on the pillow with the pillow still in the plastic packaging. I could tell it wasn't going to work, and wrote the company to inquire about a return because I hadn't opened the pillow packaging. They denied the request, citing they "are a zero waste company" (hard to understand given the pillow arrives wrapped in plastic). So even though I measured correctly and according to their chart I ordered the right size, the pillow was not a good fit and now I'm stuck with a very expensive pillow I really don't like. I would not recommend ordering online unless you have tried and sized the pillow first in person. Now to review the pillow: For me sleeping on my side, the large bulge hits my jaw while the top of my head hits the depression in the pillow. This torques my head much further out of alignment than a regular pillow would, making my head cock to one side. The foam is firm enough that the large bulge doesn't collapse sufficiently to allow comfortable side sleeping posture. I'm a large male and have a regular size head for my body, so it's not like I have a tiny light head that can't push the foam down. Look at the profile of the pillow and imagine how that would be a good side sleeper support--the top of your head is going to tip down and push your head/spine out of alignment. Maybe you're a back sleeper, which is what this pillow is really meant for. How is your shoulder broadness going to predict the height of the large bulge that's going to work for your anatomy? That's more a factor of your neck length and how far forward you like your head to be while you sleep. Try this pillow in person first. Do not order from the website.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Worst policy/customer service
on April 3, 2024
Posted by: Unhappy_Customer
from Troy, mi
If there was a option for me to give 0 star I would. I just received my pillows about half and hour ago. Right away I noticed my neck pillow is small in size. I ordered a size large on the website but somehow page didn't refresh or whatever, and it is stayed as medium and way too firm. I was very excited about the pillow as it was a gift for someone with neck pain. Called customer service, and told them that i need a size bigger but they wouldn't do it. Apparently it's considered used when it is delivered and it was delivered earlier this afternoon. Did not even use it. Still in the box wrapped in plastic. What a horrible policy and customer service. Explained the situation to a representative and a supervisor, they basically told me i am stuck with it or donate it. Supervisor also hung up. I am sure their other product may be good. But policy like this bad and customer service like this, i would not recommend this company.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Farm girl
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am replacing one of your pillows that has served me well for over 20 years. Great quality!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com