I have used the Tempur-pedic cervical pillow since it came out originally. I have always useD the medium profile, and I've loved how it is helped the herniated disc's in my neck. The pillows have always been described as firm. But in 2019 it appears you have changed the formula and made the pillow extra firm. The extra firm is just too hard and it was quite uncomfortable to sleep on and had a negative affect on the herniated disc's in my neck. I'm hoping that you will go back to the normal firm in the near future. I have several friends with neck issues and they feel the same, and we have tried to fine the older models. I love your product but I'm really hoping that you will go back to how these were originally made and felt for all these many years before 2019.
There is no better quality or value. I bought this as a replacement for a pillow that I had had for decades after working for a chiropractor. There was no decline in functionality just thought it was looking a bit like the "Velveteen Rabbit".
The Tempur Sales rep was very helpful in selecting the correct size neck pillow for my body and is like my previous Tempur neck pillow, super comfortable.
I've been sleeping on these pillows for over thirty years and like the title, not the same. First got one when they originally came out and were sold in a specialty shop not in any other site ( including Tempur-Pedic). I have had to replace them every few years and this Tempur-Pedic is not quite as cushioning and it's small! They used to have sizes like standard and king. This pillow is the size of their original travel pillow; I have one of those too.. My current Tempur-Pedic( king size )is a good 4 inches longer than this one. Not even any choice of size except height. Very disappointed with Tempur-Pedic about this!