This pillow has given me a consistent good night's sleep. I can't complain. I only wish the pillow was larger. I purchased the "large" size and, at best, it can be considered a standard size. But overall it was a good purchase.
I purchased this pillow to replace an original Tempur-Pedic neck pillow; I was very disappointed in this pillow which is described as being firm but definitely is not. And once you get the pillow you are stuck with a pricey piece of foam that can't be returned. Don't waste your money if you are looking for a supportive neck pillow.
I ordered the small pillow as I have a smaller 5'4" frame and the ergonomics of this pillow just does not work. It's tolerable to fall asleep on my side, but laying on my back is basically impossible as the larger bump is awkwardly shaped and doesn't form a brace for my neck but rather holds my head raised in the air. I wake up with a sore neck and it's been in pain all day. I got this pillow and the Tempur-cloud pillow which I wish I just ordered two of. This neck pillow just is not flexible to a variety of bodies and if you aren't even allowed to return it after trying it once, it is a gamble and waste of money.
I had the tempurpedic side to side pillow for a really long time and loved it but it was due for a replacement. I was so excited to get this pillow and when received it was 1/4 of the size of my original pillow but I thought let's give this a try. Still optimistic. I honestly don't feel like it supports anything. It almost feels flat. It has not helped my neck pain and had actually increased some of my mid back pain From the lack of support. It's disappointing for the amount of money I paid. I have had it about a week and a half and will be ordering something different.