Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Medium Profile - White
Average customer rating
3.7
(5,085 Reviews)
Rating breakdown 5,085 reviews
5 Stars
2,597
4 Stars
609
3 Stars
446
2 Stars
414
1 Star
1,019
66%of customers recommend this product.
(
3,229 out of
4,895)
Customer Reviews for Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Medium Profile - White
Customer Rating
1
Beware, size doesn't match
on April 19, 2024
Posted by: Unhappy Sleeper
from Brooklyn, NY
I purchased the small Tempur-Neck pillow which is supposed to be 3.5" tall. Now, the site specifies that sizes are approximate, but does not say by how much. My pillow ended up being 3 1/8" tall. I spoke with both returns department and warranty department, and apparently this much difference is not considered a defect. I was told different measurements as the margin for variance by different representatives. No one could provide me with proof of how I was to know that this much variance could be expected, only that the site lists that "sizes are approximate". The representatives I spoke to were polite, but overall I would say customer service was not good. You could try this pillow in store before buying (like I did), but that doesn't mean you can count on getting the right size pillow when you order.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Sleep lover
from New York
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had the regular cloud pillow and it was time to change it as my neck started hurting tremendously. I decided to the get another cloud pillow plus this neck pillow to replace the previous and and AHHH IT FEELS AMAZING. The first night I laid my head on it, I didn't know why I waited so long to place my order
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
5
Wow
on April 18, 2024
Posted by: Happy Painfree
from Tampa Bay
I have had severe neck and shoulder pain for so long. I saw this and thought that can't possibly work. Then read the reviews saying it's too hard. First it is not too hard and from the first night I slept on it I slept through the night for the first time in a long time and woke up with no pain. It's been a week and a half and I now sleep through the night and wake up refreshed and pain free every morning. I never want to slept on a regular pillow again.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: shampoo d
from pdx
Verified Purchase:Yes
[This review was collected as part of a promotion.] finally a pillow that provides actual support for side sleepers. as i was getting into my 40s, my shoulders were killing me every morning. now i wake up without shoulder pain. this is not a soft pillow, but that's kinda the point. if you want support, you don't want a soft pillow.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Disappointed
from New Orleans
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was expecting the pillow to be a standard size. It is significantly smaller. My pillow cases do not fit. Disappointed in the size but like the shape of the pillow
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Philip
from Carmel, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] The worst pillow I ever purchased. Couldn't fall asleep. Didn't even last a night.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: LR1983
from San Francisco
Verified Purchase:Yes
[This review was collected as part of a promotion.] The shape is nice but it doesn't feel like memory foam at all. Way way to firm, like sleeping on a rock
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Blueiwahine
from Freeport FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought to replace an old one. Helps with neck alignment. Happy with purchase, bought on a 2 for 1 sale.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com