Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Medium Profile - White
Average customer rating
3.7
(5,085 Reviews)
Rating breakdown 5,085 reviews
5 Stars
2,597
4 Stars
609
3 Stars
446
2 Stars
414
1 Star
1,019
66%of customers recommend this product.
(
3,229 out of
4,895)
Customer Reviews for Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Medium Profile - White
Posted by: Disappointed Sleeper
from Missouri
Verified Purchase:Yes
I've used this pillow for years, so imagine my surprise when the new one came & it's soft, no longer the firm support I have come to rely on - I'm so disappointed. When I called customer service they told me it's not just me - please Tempurpedic put it back the way it was!
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
5
I was skeptical it would change my life (sleep) but it did..
on October 29, 2020
Posted by: Max
from Lincoln, NE
Verified Purchase:Yes
I purchase two of these pillows, for my wife and myself, following some complaints from my wife about the previous pillows we had, and a very frequent neck pain I was waking up with since some weeks. When it arrived, I was still skeptical... maybe too soft... maybe too tall... well, I put it to test and my neck pain went away from the very first night using it. I was also skeptical on the materials... seemed like this was an old-er model not up to date with the latest cooling tech... I was wrong... I do love this and how it feels, and the temperature on my cheek is just right, both in hot and cold nights. In conclusion, I thought it was an older product with problems and that it would not work for me, and I couldn't have been more wrong about it.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Bea
from NC
Verified Purchase:Yes
This was really awful - hard as a rock. We had to just get rid of it and replace it.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Unhappy sleeper
from Denver, CO
Verified Purchase:Yes
I had the same pillow years ago and the quality was great, and lasted all these years. But this new pillow is so cheap, after just a few days it's already flattened and has no support whatsoever so it's not even usable. Expensive price for a cheap worthless pillow!!! Wish I could get my money back!!
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Pat
from Michigan
Verified Purchase:Yes
I bought this for my husband because he likes this shape pillow. He thinks it is too soft and doesn't add enough support.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: ahwy54
from Pennsylvania
Verified Purchase:Yes
I owned a Tempur neck pillow for years and it was stolen last year when I was traveling with it. The new pillow that was shipped is much too firm and actually strained my neck while sleeping.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Kanaan
from California
Verified Purchase:Yes
Better than most and average pillows. But even the high neck pillow (large) was a bit low for my neck. Just something to be mindful of. I would say it's 1.5-2 inches off for me, so sticking another pillow underneath it as a foundation should do the trick if you have the same issue. The pillow is a bit soft I would prefer a more dense (harder) memory foam that does not sink in as much as this disrupts neck neutrality-I believe that they used to make these pillows more dense/firm. But as I said this is correctable by raising the pillow by putting something underneath it (preferably also some other type of memory foam pillow rather than one stuffed with down feathers as it somewhat maintains its uniformity which is preferred as it is functioning as a base). The tempur-pedic neck pillow is not perfect but better than the other products that I have tried that are available on the market. Also the off-gassing smell can be a bit strong if this is something you're sensitive to. Personally it does not bother me, some may even enjoy it. 3.75/5
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Sad Sleeper
from Wisconsin
Verified Purchase:Yes
I've been on the search for a good pillow that supports my neck and allows me to sleep through the night without waking up with a headache the next day. After a lot of research I tried out the Tempur-neck pillows (tried both small and medium) and unfortunately i haven't found the relief I was hoping for. The pillows are of good quality and don't have a strong odor like some of the other reviews mentioned but it runs hot and didn't help with alignment or headaches unfortunately.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com