Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Medium Profile - White
Average customer rating
3.7
(5,085 Reviews)
Rating breakdown 5,085 reviews
5 Stars
2,597
4 Stars
609
3 Stars
446
2 Stars
414
1 Star
1,019
66%of customers recommend this product.
(
3,229 out of
4,895)
Customer Reviews for Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Medium Profile - White
Customer Rating
1
Buyer Beware
on May 20, 2024
Posted by: Sad Sleeper
from Miami, Fl
My sister and I accidentally purchased the same pillow from our Mother for Mother's Day. I called to return my product, which is both unopened and unused. They explained that the pillow was nonrefundable and that no expectation would be made. I asked if they could reconsider since we both purchased the same item for the same person. I was met with a resounding no. The members of the escalations team were both aggressive and rude, which was confusing to me because I wasn't asking for anything unreasonable. It suggested that the company might be having financial difficulty. At one point the representative outright told me that she was going to disconnect the call. I understand items being nonrefundable, but for them to be so adamant about not providing a refund is alarming especially if they language stating that you will not refund is not placed prominently on the website. These items are not cheap. Unfortunately, due to the egregious unprofessionalism of the staff, I'll never purchase here again.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Lori
from Prescott AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great for side sleeping but back sleeping the pillow is too firm to have head be more level as it should be.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Pleased Customer
from North Little Rock, AR
Verified Purchase:Yes
[This review was collected as part of a promotion.] Can never sleep on a different pillow EVER!!! No headaches , no neck pain; just a perfect night sleep with the tempur-neck pillow.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Feeling Better, Granny
from Lexington, Ky
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had tempur-pedic mattress and pillows before, so I knew what I would get. I have RA and fibromyalgia, I have neck problems, and I am 85 yrs old. Tempur-pedic helps me sleep good !!!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Very disappointed in misleading 90 day guarantee offer
on May 15, 2024
Posted by: Disappointed shopper
from Duluth, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Reordered after mine was worn out. New pillow much too hard and gave me increased neck pain. Conversation with representative revealed guarantee in confirmation email only applies to mattresses. Have not been able to break in or use the pillow. What a waste...
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Nana
from NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] This pillow was too firm. I put a pillow case on it and tried it briefly. It is now in the box taking up space because I was informed that there is a no return policy! What a waste of my social security money!! I am very disappointed!!
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Linda
from Los Angeles
Verified Purchase:Yes
[This review was collected as part of a promotion.] The pillow is not comfortable and made my pain worse. I contacted customer service and they did not care to offer a resolution for me.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Poor service, No return policy
on May 13, 2024
Posted by: LAPD
from Denver
I went into store to specifically get measured so I could purchase correct size. Clerk did not know of how to measure. After I referred her to website a measurement was attempted. Although I laid down for a moment at the store, after I tried it first night, after just a few minutes, I could not continue due to pain in my neck. My pillow was also way too firm (unlike the sample pillow I tried at store>) so now, I am told it is not returnable. I would happily settle for exchange for smaller size, but according to chat help, that is not possible. Now I am out a lot for a very expensive pillow. Never deal with TempurPedic. VERY poor customer service. Who doesn't allow at least a 10 day return? No such thing as full support for their Product. I would have given ZERO stars if possible. So disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com