Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Medium Profile - White
Average customer rating
3.7
(5,085 Reviews)
Rating breakdown 5,085 reviews
5 Stars
2,597
4 Stars
609
3 Stars
446
2 Stars
414
1 Star
1,019
66%of customers recommend this product.
(
3,229 out of
4,895)
Customer Reviews for Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Medium Profile - White
Posted by: Sleepy dude
from Philadelphia PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The pillow is way smaller than I anticipated. It looks like a child's pillow
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Family of 2 with 4 unuseable pillows...
from San Jose, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] My wife and I were excited when we found tempur-pedic due to constantly waking up with sore necks with many pillows. First of all, the quality is solid but it just didn't work for us. The first 5-10mins were great and we thought we found the perfect pillows. However, after sleeping on it for 1 night, we woke up with neck pain and back tightness. Now regarding the return policy, Tempur-pedic double charged my credit card and sent me 4 pillows instead of 2. While the pillows were in original packaging, sealed and untouched, customer service refused to offer any help and joked that I can give them out as gifts. Now I am stuck with 4 pillows. I have to say their sales strategy is creative though - double charging and sending extra orders but refused to take any return. Good luck and hopefully I am the only person who experienced this.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Mutt
from Westminster, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Been needing a neck pillow to fix my upper back posture. This pillow stretches my neck and spine as needed
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Anonymous
from Washington
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have the same pillow in small, but needed a larger one for side sleeping. But this one is way too firm. Feels like you're laying on a brick. I hadn't removed the factory-sealed plastic and had the original box, but was still told I could not return it. That's a terrible policy for those who live in rural areas and have no options to go to a store to feel it first (which is what I was told I should've done). I won't order a pillow from Temperpedic again.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
3
Hard as a rock. hurts woke up with headache and pain
on May 21, 2024
Posted by: hard as a rock
from Riverview, FL, USA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Hard as a rock. hurts woke up with headache and pain running down my legs
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: lisaSY
from RI
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased two TEMPUR-Neck Pillows, Small, as there was a "special." After opening and using ONE of the pillows for < week, I determined that the pillow was not an appropriate size... I was looking for TMJ & neck pain relief and it felt as if it exacerbated it. I reached out to customer service to ask about exchanging the second pillow that was still unopened in it's original plastic packaging AND box. I was stunned to receive a hard NO. I find it ironic that the company's reply included the line "As a zero-waste company, unfortunately, we are unable to accept returns or exchanges on comfort items like pillows due to their personal nature" yet the company accepts returns on mattresses? Again - I was looking to exchange an **unopened, unused** pillow and was declined. We have a Tempur-pedic mattress and sadly, the company has lost us as a customer.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Family of 2 with 4 unuseable pillows...
from San Jose, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] My wife and I were excited when we found tempur-pedic due to constantly waking up with sore necks with many pillows. First of all, the quality is solid but it just didn't work for us. The first 5-10mins were great and we thought we found the perfect pillows. However, after sleeping on it for 1 night, we woke up with neck pain and back tightness. Now regarding the return policy, Tempur-pedic double charged my credit card and sent me 4 pillows instead of 2. While the pillows were in original packaging, sealed and untouched, customer service refused to offer any help and joked that I can give them out as gifts. Now I am stuck with 4 pillows. I have to say their sales strategy is creative though - double charging customers and sending them extra pillows but no return allowed. Good luck and hopefully I am the only person who experienced this.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Sleepmeister
from Los Angeles
Verified Purchase:Yes
[This review was collected as part of a promotion.] Well proportioned pillow While "medium" is appropriate I would like to have a bit softer pillow. Sleeping well with the pillow for a month or two
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com