I purchased my first 2 pillows 10 years ago. I've traveled the world & walked through many airports carrying my pillow. (It came in it's own carrying case.) I will never sleep on any other pillow. I use to suffer terrible neck & shoulders pain throughout the day & while trying to sleep at night. Not anymore, not since my first purchase 10 years ago. My husband also sleeps one one every night.
Changed the entire product. I replaced my neck pillow I had for years, and the quality of the pillow received doesn't support my neck, it is worse than I ever imagined. So I am using my "old" original neck pillow from years ago, still to this day! So disappointed in the products that I am looking elsewhere for a neck pillow. They say it is firm but it is quite the opposite and will not be coming back.
This is my 4 neck pillows with temper-pedic, but this one came in a plastic wrap with no box. The firmest is not there and the softness of the material. It's a rough and and flat pillow.
I like this pillow. It is very supportive. I appreciate the fact that it comes in sizes. I have a very small neck and the pillows are always too large for me. This pillow fits me perfectly. It is firm but not hard. It is a perfect pillow for my wife and I.