If you buy any pillow, please check the stauts of tempur material inside. They sent me two defected(not even surface, cracked, stained) pillows. Such a higher price with lowest quality. Don't trust their products. The higher price seems to be coming from not quality, but marketing costs.
I tried this pillow for several nights after prolonged (months) neck and back pain from sleeping, and it was just awful for me. I willed myself to like it and have it help because of the brand and price, but that did not work. Then customer service told me that they don't do refunds on accessories, which the pillow is considered. Maybe works for some, but I am disappointed.
Honestly, this pillow works. I wake up with way less neck pain. I got into a minor car accident years ago and have bulging discs in my upper spine and always woke up with a headache or neck pain. Highly recommend it if you have pain too. Not as cozy or soft as other pillows but I got used to it after a few nights.
I was excited but I went back to my old pillow. This was supposed to help and I think made my neck more stiff. Now I have 2 pillows that I don't use. Was confusing at first which side to use so I tried both. Sorry they just weren't good for my issue.