Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Medium Profile - White
Average customer rating
3.7
(5,085 Reviews)
Rating breakdown 5,085 reviews
5 Stars
2,597
4 Stars
609
3 Stars
446
2 Stars
414
1 Star
1,019
66%of customers recommend this product.
(
3,229 out of
4,895)
Customer Reviews for Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Medium Profile - White
Posted by: Side sleeper
from NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have another major brand contour neck pillow that is still soft and supportive. This one is only supportive with no comfort. Very hard to the point my ears hurt after a short while laying on my side.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: TP&CP-HappyZZZ
from Rockville, MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the best pillow I've ever owned! Before trying this neck pillow, I could not sleep well. My neck would always hurt and I would toss and turn all night long. I bought so many kinds, shapes and brands. After so many options and brands, I tested this one 12+ years ago and fell in love with it from the very beginning! A little pricey but it is a wonderful 5-year investment! I immediately bought one for my husband as he started stealing it from me. His is a medium; mine a small. We both love them and totally recommend it!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Sad Sleeper
from Northern Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had a tempur-neck pillow for YEARS. Love it. Finally broke down and replaced it. These pillows are great, but this one is SO firm, it makes my face and ears go numb. I think I am going to have my kids jump on it to try and un-firm it. Maybe then I can use it. I ordered according to the size chart, and even measured, it doesn't fit me right. I'm female, 5'5." I'm so sad to have a very expensive pillow I can't use or return. I wish there was a return policy. My next expensive pillow will be from a company that lets me try it first. It's such an important item.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
2
Tempur-pedic pillow dramatically worse than old version
on March 9, 2022
Posted by: Disappointed former customer
from Columbia, MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] I loved my Tempur-pedic pillow that I bought in 1997. It was immediately comfortable. No neck pain. I brought it with me in my suitcase on travels. It did get softer and sagged over the many years, and I needed to replace it. The 2021 replacement product is a very different material, with an unacceptable feel. It's too stiff, and the dimension is too tall. I complained to Customer Service and was told it needed some 'breaking in'. I gave it a month. Nope. Unacceptable. Tempur-pedic policy of no refunds is also very disappointing. I realize that they can't re-sell any return product, but competitors do offer 100 days of try out and yes, refund is available. They either accept the return that they would donate to charity, or they ask you to just donate it to charity.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Sleeper
from New York
Verified Purchase:Yes
[This review was collected as part of a promotion.] The pillow doesn't support my neck well and it's not comfortable
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Sus
from Delaware
Verified Purchase:Yes
[This review was collected as part of a promotion.] I think the pillow is working. It's much easier for me to rise from my bed each morning without severe neck aches. I didn't give a 5-star rating, however, since you have to get used to the pillow as it is very hard. After about 6-8 weeks, it isn't softening up like I thought it would.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Snooze girl
from Manchester, nh
Verified Purchase:Yes
[This review was collected as part of a promotion.] I got the small version of the pillow which is actually just enough to keep your head even with your body if you're a woman who is about five five. At first it felt a little hard but after about 2 weeks totally comfortable. I'll actually sleep for long periods of time and not even know how long it has been till I look at the clock - this has never happened before! I had a TempurPedic about 30 years ago, so instead of the cheap invitations I decided to go back, and glad I did!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Giraffe
from Davis, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I started using a Large Tempur-Pedic pillow many years ago. I'm a small person but have a long neck, so the old Large size worked really well for me. I recently replaced with a new Large (I also measured per the instructions), but it feels too big for me and is so much harder than the old one (even when the old one was new), all of which is making it extremely difficult for me to relax my neck into the pillow the way I could with my previous one. I would suggest possibly going down a size if you are replacing a pillow. I wish I'd kept the packaging to try to exchange it; it didn't occur to me that there would be a problem since I'd ordered the same size.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com