[This review was collected as part of a promotion.] This pillow is labeled as firm but should be called "hard." Tried it once and could not sleep on it. I like tempurpedics others products so I wish they had a return or trade in policy on the pillows.
I m not happy with that pillow, it is sometimes firm, sometimes softer, sometime very hard and don't feel comfortable when I sleep. I bought two of them but not using now.
Was so excited about this pillow until it started giving me more neck and shoulder pains. I realized this pillow wasn't big enough for my size. I'm 6'1 with wide shoulders and I bought the Large size. And pillows are non returnable according to the policy