Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Medium Profile - White
Average customer rating
3.7
(5,085 Reviews)
Rating breakdown 5,085 reviews
5 Stars
2,597
4 Stars
609
3 Stars
446
2 Stars
414
1 Star
1,019
66%of customers recommend this product.
(
3,229 out of
4,895)
Customer Reviews for Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Medium Profile - White
Posted by: Unhappy customer
from Palm Beach, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] This pillow was expensive and ordered to replace an older tempur neck pillow. Following the sizing guidelines I ordered a large size. The pillow was received in good shape, but proved to be extremely uncomfortable. It was too large and was very stiff - more so than my old pillow. I called to request an exchange, but was refused. I cannot use this pillow and am not happy with the poor customer service. I do not recommend this product or company.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Worst size guide
on October 21, 2023
Posted by: Dorina
from Joliet
After 2 months I can now say that this pillow it's not comfortable at all, even now I can't sleep on it because it is to high for my neck and it feels very uncomfortable. Also the pillow is very hard and I don't feel like it has a memory foam inside. Now I regret that I bought it online and I followed their size guide and bought a Medium size! I would rather prefer a smaller size or another model like Tempur cloud, but unfortunately they don't receive pillow back! I think I will not use the pillow anymore as it's worse for my body than better how it should be!
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Happy Side Sleeper
from Orlando, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the best pillow I have found for a side sleeper. It's got the rare combination between softness with the firmness to provide the right level of neck support. I'm no waking up with a stiff neck anymore.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Tinman
from Palm Bay Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I'm real finicky when I comes to pillows and Tempur-pedic I never have a problem with the last long time
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1
No returns
on October 19, 2023
Posted by: Na
from Lynchburg, va
Do not order from them. Will not accept returns if product does not meet your expectations.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Mama1979
from Oak Harbor, OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this pillow because I remembered my Mom had the same neck & shoulder issues I do & had this exact pillow. Not sure what happened to it after she passed away but knew I wanted the same one. It is amazing & I'm not waking up with neck or shoulder issues anymore!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Buyer Beware
on October 19, 2023
Posted by: Unhappy Customer
from San Antonio, TX
The 24" Neck-Pillow is no longer offered. Should you purchase the "Large" thinking you are ordering a "Queen-size" pillow, you will be disappointed. Plus Customer Service says "Tough Luck". They also have no idea when the larger TEMPUR-Countour Breeze Side-to-Side was discontinued. All other pillow options only come in "Queen" or "King" versions. So, I'm stuck with two pillows that don't cover half my queen-size mattress. Beware!!
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Dianer
from South Carolina
Verified Purchase:Yes
[This review was collected as part of a promotion.] Since I've gotten this pillow I've gotten great relief from my neck pain! So thankful I finally purchased it!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com