Customer reviews from hp.com
HP - Refurbished Excellent - OmniBook 5 - 16" 2K OLED Touch-Screen Laptop - Snapdragon X Plus (2024) - 16GB Memory - 1TB SSD - Copilot+ PC - Glacier Silver
Average customer rating
4.3
(46 Reviews)
Rating breakdown 46 reviews
5 Stars
30
4 Stars
8
3 Stars
3
2 Stars
2
1 Star
3
83%of customers recommend this product.
(
10 out of
12)
Customer Reviews for HP - Refurbished Excellent - OmniBook 5 - 16" 2K OLED Touch-Screen Laptop - Snapdragon X Plus (2024) - 16GB Memory - 1TB SSD - Copilot+ PC - Glacier Silver
Posted by: Rick
Verified Purchase:Yes
Great laptop. I was skeptical at first but after a week of using it I am very happy. I use it for my personal email, track my personal budget and to keep family photos.
Written by a customer while visiting hp.com
Posted by: Chaunice
Verified Purchase:Yes
This laptop has really made my life easier being a graduate student. I recommend it for anyone who has a professional career and needs a laptop to do professional business
Written by a customer while visiting hp.com
Posted by: Bonnie
Verified Purchase:Yes
I have never had a laptop to compare to of my own however, I have previously used a school laptop, and I really enjoyed the HP
Written by a customer while visiting hp.com
Posted by: Bams
Verified Purchase:Yes
This laptop turns off every time I slightly move it. I am so careful with it and have never had this happen before.
Response from hp.comBy Emily, HP Customer Experience, September 18, 2026
We are so sorry to hear that your OmniBook 5 is powering off when moved. That is certainly not the reliable experience we want for you, and it sounds like there could be a loose internal connection. We want to help you get this resolved right away. Please reach out to our HP Support team, https://support.hp.com/us-en?utm_source=insidechat, so we can look into this hardware issue and explore your options to make things right!
Written by a customer while visiting hp.com
Posted by: Ali
Verified Purchase:Yes
Recently, I purchased a laptop that exceeded my expectations. During my online classes, all necessary applications functioned flawlessly and at a significantly faster speed compared to my previous HP laptop. I wholeheartedly recommend this product.
Written by a customer while visiting hp.com
Posted by: Vic
Verified Purchase:Yes
First new laptop in years. I love the touchscreen feature. So much more for me to learn on it, but the features and ease of use is great.
Written by a customer while visiting hp.com
Posted by: bim1214
Verified Purchase:Yes
Sleek, stylish and vibrant color screen. Do wish the offered the cover in other colors.
Written by a customer while visiting hp.com
Posted by: Jesse73
Verified Purchase:Yes
Too expensive. I feel like I got burned. After I got it for 1200 lo and behold it was on sale for half. I returned it for a refund. I couldn't get it to work for the purpose I got it for. Also it had no light up key board. No touch screen. Very basic for that amount of money. Was not satisfied at all. Thank you anyway.
No, I would not recommend this to a friend.
Response from hp.comBy Emily, HP Customer Experience, August 28, 2026
Hi Jesse, thank you for sharing your feedback! We’re truly sorry to hear that the HP OmniBook 5 didn't meet your expectations or line up with the specific features you were looking for. We aim to provide clear feature specs and competitive pricing across all our retailers, so we understand how frustrating it can be to miss a promotional price.
If you decide to look for another device down the road, our support team would be happy to help you find an HP model that includes a backlit keyboard, touchscreen, and the performance needed for your specific setup. Thank you again for your review!
If you decide to look for another device down the road, our support team would be happy to help you find an HP model that includes a backlit keyboard, touchscreen, and the performance needed for your specific setup. Thank you again for your review!
Written by a customer while visiting hp.com