Customer reviews from philips.com
Philips Norelco - Multigroom 5000 All-in-One Trimmer - Black
Average customer rating
4.3
(125 Reviews)
Rating breakdown 125 reviews
5 Stars
78
4 Stars
25
3 Stars
10
2 Stars
1
1 Star
11
87%of customers recommend this product.
(
94 out of
108)
Customer Reviews for Philips Norelco - Multigroom 5000 All-in-One Trimmer - Black
Customer Rating
1
Inoperable out of the box/no wall adapter. AWFUL
on March 20, 2026
Posted by: RegretBuyingPhilips
Gender:Male
Shame on Philips. This is my 5th time purchasing one of these kits in the past 5 years. They don't last, despite proper upkeep/maintenance. NONE of the versions have had a USB connection until now, and it does NOT come with the REQUIRED adapter to charge the device. They claim it is to "save waste" but it is just a profit pressing measure, because they even try to redirect you to separately purchase a wall adapter from them anyway. This is useless out of the box. Using the wrong USB power source can damage your device and void your warranty. This is unacceptable. AWFUL corporate greed. Include all required parts to operate the device.
No, I would not recommend this to a friend.
Response from philips.comBy Alexandros, Global 247, March 24, 2026
Hi there, thank you for taking the time to share your detailed feedback with us. We’re really sorry to hear about your experience, needing an adapter and not being able to charge your device out of the box is incredibly frustrating, and it’s definitely not the experience we want for you. We also understand your concerns about longevity, especially after purchasing several kits over the years.
For clarity: this model includes a USB charging cable, but the wall adapter is not included. While this helps reduce electronic waste, we understand that it can be inconvenient, and we appreciate you calling out how it affected your experience.
Please feel free to reach out to us on Facebook/Instagram (@Philips) or X (@PhilipsCare). If you prefer, you can also get in touch through our support page so we can assist you directly:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Warm regards,
Philips Consumer Care
For clarity: this model includes a USB charging cable, but the wall adapter is not included. While this helps reduce electronic waste, we understand that it can be inconvenient, and we appreciate you calling out how it affected your experience.
Please feel free to reach out to us on Facebook/Instagram (@Philips) or X (@PhilipsCare). If you prefer, you can also get in touch through our support page so we can assist you directly:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Warm regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: OlderShaver65
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the trimmer and got it for the added features over my old trimmer (also a Phillips) but without the attachments, it does not shave as close as my old one. Yes, with the attachments, it is AMAZING, but my old one did not leave stubble so I did not have to use a razor as much and with this one I do. I could honestly be missing something but my old one is still better
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: The bearded Canadian
Gender:Male
Verified Purchase:Yes
Great machine, it adapts perfectly on the needs of my beard and face and it’s very adaptable
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Lacking its own charger
on May 5, 2026
Posted by: ForumExplorer
It doesn't come with its own charger and I would have to give up one of my other devices charger in order to accommodate my razor. Also the charging cord is so short it doesn't even reach the bathroom counter from the wall socket.
No, I would not recommend this to a friend.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, May 5, 2026
Hello!
We are sorry to hear about your experience and thank you for bringing this to our attention. We would like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we are here to help.
We hope to speak to you soon!
Best regards,
Philips Consumer Care
We are sorry to hear about your experience and thank you for bringing this to our attention. We would like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X @PhilipsCare. Your questions and concerns are important to us, and we are here to help.
We hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
3
Disappointing Performance Compared to Previous Phi
on May 10, 2026
Posted by: Meisam
Verified Purchase:Yes
In past years, Philips made some of the best trimmers, so I expected this model to offer better quality and improved technology. Unfortunately, my experience has been disappointing. The trimmer feels average, or even below average compared to other products on the market. The blades are not as sharp as expected, especially when using the zero-gap blade. After shaving, some hair is still left uncut, particularly around the bottom area of the face, so the shave does not feel clean or smooth. Overall, it works more like a lower-quality trimmer than a premium Philips product.
Written by a customer while visiting philips.com