Agitator made of plastic, not metal -poor design. After a few minutes of agitator churning ingredients, motor stopped because the ice cream mixture became rock hard.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, February 5, 2026
Thank you for your feedback—we’re sorry for the frustration this caused and appreciate you sharing your experience. The unit is designed with a protective motor shutoff that can activate if the mixture freezes too hard; this can often be prevented by adjusting ingredient ratios (such as sugar or fat content), ensuring the base is properly chilled—not over-frozen—and stopping the cycle as recommended for firmer recipes. Our Consumer Assistance Center can help review your specific recipe and provide guidance to achieve optimal results—please call 1-800-726-0190. Ticket #8900515849
Written by a customer while visiting cuisinart.com
When it churns I notice the contents of the bowl get pushed upward and accumulate in the center around the white plastic piece that rotates, not touching the sides anymore after a while, does stopping the cooling process. The end results is more a soft serve ice cream. It still satisfies the "cold treat" need, but I would not call it ice cream consistency,
I would recommend this to a friend!
Response from cuisinart.comBy Cuisinart, March 17, 2026
Thank you for sharing your experience with your Cuisinart ice cream maker. Some recipes or ingredient ratios can affect the final texture, and we recommend consulting the user manual for tips on achieving a firmer consistency. We appreciate your feedback and are glad it still provided a satisfying cold treat!
Written by a customer while visiting cuisinart.com
I bought my ice cream maker a few months ago, have used it a lot of times, and love that it makes the best ice cream. After my ice cream churns, I allow it to freeze for at least four hours because I prefer it not to be soft. Also, immediately after using my ice cream maker, I thoroughly rinse it with warm water and put it back in the freezer, until it’s time to use it again. The only thing I wish for now is a larger-sized I’ve cream maker.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
I bought this since it was highly recommended by Cook's Country (a sub-brand of America's Test Kitchen [a subsidiary of Cook's Country). I already made Pineapple Sherbet and Vanilla Ice Cream using the Test Kitchen recipes. Both came yielded very smooth and creamy.
I also saw the product review video by Vox Media's Eater, they don't recommend this due to the fact that it never made ice cream. However, they forgot to insert the paddle, so it never churned during that vid.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Wife gave me this for Christmas. I have been making custard base ice creams. The vanilla bean recipe that comes with the instruction booklet is wonderful. Machine beats using ice and salt. The ice cream is like a soft service custard but freezing or curing it overnight in the deep freeze really puts the finishing touches on the texture and taste. You should get the machine with two of the tubs. I make double batches that way. Today I made three batches by cleaning one of the tubs after I had just finished the first batch and placing that tub back in the deep freeze for a few hours while I ran errands. Made the third batch in it and it worked fine.
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com