Customer reviews from ATT.com
Apple - Refurbished Excellent - iPhone Air 256GB (Unlocked) - Cloud White
Average customer rating
4
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
41
4 Stars
4
3 Stars
7
2 Stars
2
1 Star
9
71%of customers recommend this product.
(
39 out of
55)
Customer Reviews for Apple - Refurbished Excellent - iPhone Air 256GB (Unlocked) - Cloud White
Posted by: Charmaine Th
from Dallas
Verified Purchase:Yes
It’s a really good phone. Very nice and thin. Good for the minimalistic people.
I would recommend this to a friend!
Response from ATT.comBy AT&T, AT&T Care, October 21, 2026
Thank you for the great review regarding your new iPhone Air. We are glad that its thin form factor and premium performance are meeting your expectations perfectly.
Enjoy your phone, and please reach out if you ever need assistance down the road!
AT&T Care - Isabella
Enjoy your phone, and please reach out if you ever need assistance down the road!
AT&T Care - Isabella
Written by a customer while visiting ATT.com
Posted by: CBoM
Verified Purchase:Yes
Awesome! Design sling, light, screen is perfect!
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Isabella, October 29, 2026
Thank you for sharing your feedback regarding your upgrade. We are very pleased to hear that you are enjoying the ultra-thin titanium frame, lightweight build, and vibrant display of the new iPhone Air.
We appreciate your review and thank you for choosing AT&T.
We appreciate your review and thank you for choosing AT&T.
Written by a customer while visiting ATT.com
Posted by: JoPed
from Maryland
Verified Purchase:Yes
This feels like a step back to the early 2000s. The text screen glitches daily sometimes changing to dark mode at random times during the day and frequently pixelating like an early windows screen trying to load on a new color monitor. The battery life is weak and just a step up from the worthless iPhone13. Really disappointed in this model.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Kevin, September 2, 2026
Hello there. We understand your disappointment with the display glitches and battery performance on your new device. We recommend ensuring your operating system is fully updated or contacting us directly so we can run a hardware diagnostic to see if a device warranty replacement is necessary.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
It was a gift to a friend
Written by a customer while visiting ATT.com
Posted by: Anonymous
Verified Purchase:Yes
It’s ok. Camera is worse than I thought though lots of trouble focusing up close. I do like the thin body though. Will go with pro next time.
Response from ATT.comBy AT&T CARE - Kevin, August 26, 2026
Hi Kevin, we appreciate your honest feedback regarding the camera performance and are glad you enjoy the thin body design. We understand how frustrating it is when a new camera has trouble focusing up close, and we want to ensure you have the best possible device experience. Please feel free to reach out to us through our official support channels if you would like to receive tailored assistance.
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
📱 X (Twitter) at @ATTHelp, Facebook at AT&T or Instagram at @att
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
Written by a customer while visiting ATT.com
Posted by: Anonymous
from USA
Verified Purchase:Yes
Enough said? I'll stick to my Android
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Kevin, July 26, 2026
Thank you for sharing your experience, Gemma. It is unfortunate that your new phone did not meet your expectations and that you decided to return it. We understand that adjusting to a new operating system can be complicated at first, and we want to help you find a device that you truly enjoy. Please get in touch with us via phone at 800-331-0500. Or, alternatively, you can DM us on one of our official social media channels for a faster response and resolution:
📱 X (Twitter) at @ATTHelp, Facebook at AT&T, or Instagram at @att
📱 X (Twitter) at @ATTHelp, Facebook at AT&T, or Instagram at @att
Written by a customer while visiting ATT.com
Customer Rating
1
Dont get it please, Nice but with a lot of problem
on June 25, 2026
Posted by: Cintia Luna
from San Marcos, CA
Verified Purchase:Yes
I was excited when I got the phone but now regret it. The phone over heats, battery does not last and every now and then the phone shuts off and takes forever to turn on. The phone freezes and one day it restarted and deleted all my pictures including esim. I’ve had a lot of problems and cannot upgrade.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, August 21, 2026
Hi there, Cintia!
We are truly sorry to hear that your new phone is not performing as expected. We understand your frustration with the overheating, battery drain, and the loss of your pictures and eSIM, and this is certainly not the experience we want you to have.
Since these technical issues are related to the device itself, we recommend reaching out directly to Apple Support for technical troubleshooting and diagnostic assistance. You can contact them through the Official Apple Support App or visit apple.com to connect with a technician who can help resolve these hardware symptoms.
We are truly sorry to hear that your new phone is not performing as expected. We understand your frustration with the overheating, battery drain, and the loss of your pictures and eSIM, and this is certainly not the experience we want you to have.
Since these technical issues are related to the device itself, we recommend reaching out directly to Apple Support for technical troubleshooting and diagnostic assistance. You can contact them through the Official Apple Support App or visit apple.com to connect with a technician who can help resolve these hardware symptoms.
Written by a customer while visiting ATT.com
Posted by: ADCT
from CT
Verified Purchase:Yes
Phone is nice and light. Takes great photos, all normal functions exist. I have found most difficulty using my CarPlay with this phone, it continuously goes in and out and my Pandora doesn’t play. I have also found the face login doesn’t work well constantly tells me it’s wrong or does it too fast.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, August 9, 2026
Hello there!
We appreciate your feedback regarding your iPhone Air. It is good to know that you find the phone nice and light, and that you are enjoying the camera quality. We want to make sure these daily features function smoothly for you. Here is the quick, basic troubleshooting guide for your iPhone issues:
CarPlay Connectivity
* Toggle Wireless Settings: Turn your Bluetooth and Wi-Fi off and back on.
* Verify Auto-Join: Confirm the CarPlay wireless network has "Auto-Join" enabled.
* Swap the Cable: Switch to a different high-quality or original Apple USB cable.
* Check Restrictions: Ensure CarPlay isn't blocked under Settings > Screen Time > Content & Privacy Restrictions.
* Enable Siri: Make sure Siri is turned on, as Apple requires it for CarPlay.
* Reset Connection: Go to Settings > General > CarPlay, select your car, and tap Forget This Car to pair again.
Pandora Playback
* Check Signal: Switch between Wi-Fi and cellular data to rule out network drops.
* Force Quit: Swipe up to close Pandora completely, then relaunch the app.
* Disable Battery Saver: Turn off Low Power Mode to stop the system from throttling background music.
* Clear Cache: Open Pandora's settings to clear local storage cache.
* Reinstall App: Delete Pandora and download it fresh from the App Store.
Face Login / Face ID
* Clean the Camera: Wipe down the top front notch to clear smudges off the TrueDepth camera.
* Remove Screen Blockers: Strip away any thick screen protectors or cases that overlap the sensor.
* Uncover Your Face: Keep eyes, nose, and mouth entirely clear of hats, masks, or heavy glasses.
* Check Device Angle: Hold the screen 10 to 20 inches from your face directly level with your eyes.
* Allow Passcode Changes: Verify Settings > Screen Time > Content & Privacy Restrictions > Passcode Changes is set to Allow.
* Add Alternate Appearance: Go to Settings > Face ID & Passcode and set up a secondary look to train the scanner.
* Reset Biometrics: Tap Reset Face ID to wipe old data and register your face from scratch.
If nothing of this works, please send us a direct message on your preferred social media channel so we can investigate your device settings and help troubleshoot these software glitches.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for your review!
We appreciate your feedback regarding your iPhone Air. It is good to know that you find the phone nice and light, and that you are enjoying the camera quality. We want to make sure these daily features function smoothly for you. Here is the quick, basic troubleshooting guide for your iPhone issues:
CarPlay Connectivity
* Toggle Wireless Settings: Turn your Bluetooth and Wi-Fi off and back on.
* Verify Auto-Join: Confirm the CarPlay wireless network has "Auto-Join" enabled.
* Swap the Cable: Switch to a different high-quality or original Apple USB cable.
* Check Restrictions: Ensure CarPlay isn't blocked under Settings > Screen Time > Content & Privacy Restrictions.
* Enable Siri: Make sure Siri is turned on, as Apple requires it for CarPlay.
* Reset Connection: Go to Settings > General > CarPlay, select your car, and tap Forget This Car to pair again.
Pandora Playback
* Check Signal: Switch between Wi-Fi and cellular data to rule out network drops.
* Force Quit: Swipe up to close Pandora completely, then relaunch the app.
* Disable Battery Saver: Turn off Low Power Mode to stop the system from throttling background music.
* Clear Cache: Open Pandora's settings to clear local storage cache.
* Reinstall App: Delete Pandora and download it fresh from the App Store.
Face Login / Face ID
* Clean the Camera: Wipe down the top front notch to clear smudges off the TrueDepth camera.
* Remove Screen Blockers: Strip away any thick screen protectors or cases that overlap the sensor.
* Uncover Your Face: Keep eyes, nose, and mouth entirely clear of hats, masks, or heavy glasses.
* Check Device Angle: Hold the screen 10 to 20 inches from your face directly level with your eyes.
* Allow Passcode Changes: Verify Settings > Screen Time > Content & Privacy Restrictions > Passcode Changes is set to Allow.
* Add Alternate Appearance: Go to Settings > Face ID & Passcode and set up a secondary look to train the scanner.
* Reset Biometrics: Tap Reset Face ID to wipe old data and register your face from scratch.
If nothing of this works, please send us a direct message on your preferred social media channel so we can investigate your device settings and help troubleshoot these software glitches.
Connect with us on socials:
• X (Twitter): @ATTHelp
• Instagram: @att
• Facebook: AT&T
Thank you for your review!
Written by a customer while visiting ATT.com