Customer reviews from lg.com
LG - 43" Class UHD Series 4K UHD TV with webOS 24
Average customer rating
3.2
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
2
4 Stars
4
3 Stars
0
2 Stars
0
1 Star
3
Customer Reviews for LG - 43" Class UHD Series 4K UHD TV with webOS 24
Customer Rating
4
Great TV, poor remote control
on December 28, 2024
Posted by: 1gr8cabin
[This review was collected as part of a promotion.] I bought this approximately a month ago, the TV is good. I am very disappointed in the remote control, nothing lights up. When watching tv in the dark I have to use my cell phone flash light to see the buttons on the remote.
Response from lg.comBy ^Rich, LG Digital Care Team, January 20, 2026
Hi there, thank you for sharing your experience with the 43UT7550AUA. We’re glad to hear the TV is performing well for you.
You mentioned the remote being difficult to use in the dark, and we understand how that can affect your viewing. A helpful option is using the LG ThinQ app, which provides full on‑screen controls and eliminates the need to navigate buttons in low light. You can learn more about it here:
https://www.lg.com/us/support/help-library/lg-tv-the-lg-tv-plus-remote-app-is-now-thinq--1421266950271
If you’d like help setting up the app or exploring additional features, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
You mentioned the remote being difficult to use in the dark, and we understand how that can affect your viewing. A helpful option is using the LG ThinQ app, which provides full on‑screen controls and eliminates the need to navigate buttons in low light. You can learn more about it here:
https://www.lg.com/us/support/help-library/lg-tv-the-lg-tv-plus-remote-app-is-now-thinq--1421266950271
If you’d like help setting up the app or exploring additional features, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
Written by a customer while visiting lg.com
Customer Rating
4
Excellent picture
on September 29, 2024
Posted by: Hersom86
[This review was collected as part of a promotion.] TV is great but cannot get my Roku remote to work with it. I cannot turn the TV off or use the volume controls. I have tried everything and now are frustrated!
Written by a customer while visiting lg.com
Customer Rating
4
Great Value, Great TV.
on July 14, 2024
Posted by: ScottBB
from Falls Church, VA
This is a great TV. The colors are very vivid and the blacks provide great contrast.
Written by a customer while visiting lg.com
Customer Rating
4
Great TV
on July 15, 2024
Posted by: EGJS
from Jacksonville, Fla.
I purchased this TV about a month ago, and it works splendidly!
Written by a customer while visiting lg.com
Customer Rating
5
Love it
on November 29, 2024
Posted by: Chriszl
[This review was collected as part of a promotion.] We have an LG and chose the new one based on that ownership.
Response from lg.comBy LG, February 10, 2026
Hello, Chris. Thank you for sharing your thoughts about your LG TV. We’re delighted to hear that your positive experience with your previous unit impressed you enough to choose a new LG model. It’s wonderful to know your loyalty to the brand has made such a positive difference for you. To keep your new unit running smoothly you can check for the latest software updates in the general settings menu. For more feedback or questions please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
1
Frustrated
on December 21, 2024
Posted by: Collins74
[This review was collected as part of a promotion.] Picture and sound have both gone out AGAIN. Second time since purchasing it in August. They sent a tech who replaced the main board the first time and say they are going to do the same this time. Not happy with product or the fact they want to “fix” it again.
Response from lg.comBy LG Digital Care Team, December 27, 2024
Hey there Collins! We want to help you get back to having a great home theater experience with your LG TV, and we'd be happy to take another look at this with you. Please send us a private message on social media at @LGUSSupport with your contact details, model number, and details about getting your TV serviced recently being serviced, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com
Customer Rating
1
Disappointed by Streaming App Buttons and Sponsore
on March 12, 2025
Posted by: user review
I don't like having streaming app buttons on the remote or sponsored content on the TV home screen. I paid for an LG TV, so why should I see content from other apps on it? I respect the LG brand, but it feels unnecessary and frustrating to have buttons for streaming apps like Netflix and Amazon Prime on the remote.
Response from lg.comBy LG Digital Care Team, March 14, 2025
Hey there! We appreciate your feedback and understand your perspective. The streaming app buttons are designed for quick access, but we see how a more customizable option could be preferable. As for the home screen content, LG continuously works to enhance user experience, and we’ll be sure to pass your thoughts along. If you'd like assistance with adjusting your settings, let us know—we’re happy to help! ^ Diego
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on the average of (2) ratings-only reviews
Overall Customer Rating
3