Customer reviews from philips.com
Philips Sonicare - 6500 Electric Toothbrush - Next-Generation Sonicare Technology, 9 Brush Settings, Travel Case - Navy
Average customer rating
4.6
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
22
4 Stars
5
3 Stars
2
2 Stars
0
1 Star
1
96%of customers recommend this product.
(
22 out of
23)
Customer Reviews for Philips Sonicare - 6500 Electric Toothbrush - Next-Generation Sonicare Technology, 9 Brush Settings, Travel Case - Navy
Posted by: Bob 4 Apples
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] After opening the new Sonic Care toothbrush and started using it I noticed a difference between the older one I purchased years ago. My gums are less sensitive and I finally feel like it's doing a great job. I like the settings the light when you're applying too much pressure. It's a great product and great value.
Written by a customer while visiting philips.com
Posted by: Martica
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this toothbrush and have been very pleased with it. Although I initially wanted the “Prestige 9900” model, but it’s out of my budget, this one exceeded my expectations. It feels comfortable in my hand, and my teeth feel cleaner after each use. For the price, it offers excellent value. I recommend this toothbrush as an effective and affordable option.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: GracedMama
Verified Purchase:Yes
[This review was collected as part of a promotion.] This toothbrush cleans my teeth great. My mouth feels very clean after brushing.
Written by a customer while visiting philips.com
Posted by: Ewadd
Verified Purchase:Yes
I had an older version where the post holding the brush became wobbly. I researched and decided on the 6100. So far I have found it very effective. My hygienist will confirm or not when she looks at my teeth in July. I do find the placement of the intensity button inconvenient. It find it all too easy to accidentally change the intensity while brushing.
Written by a customer while visiting philips.com
Posted by: Pearly_Whites
Gender:Female
Verified Purchase:Yes
The button on this toothbrush is very hard to press and the three different settings all brush in a very similar fashion, ie. they all switch 6x, with very little difference in pressure. I am very disappointed with this one. I have had other Philips toothbrushes in the past and they were all a lot easier to use and the times that they switch, were different, depending on setting (ie. 4x for Clean, 6x for White, etc.).
No, I would not recommend this to a friend.
Response from philips.comBy Alexandros, Global 247, May 7, 2026
Hello,
Thank you for taking the time to share your detailed feedback with us. We’re sorry to hear that the toothbrush didn’t meet your expectations, particularly regarding the button being difficult to press and the brushing modes feeling too similar. We understand how important these differences are for comfort and usability, especially if you’ve had positive experiences with previous Philips toothbrushes.
We’d like to look into this further and see how we can help improve your experience. When you have a moment, please reach out to us directly via Facebook/Instagram (@Philips) or X (@PhilipsCare).
If you don’t use social media, you can also contact us through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you again for your feedback, it’s important to us, and we’re here to help.
Best regards,
Philips Consumer Care
Thank you for taking the time to share your detailed feedback with us. We’re sorry to hear that the toothbrush didn’t meet your expectations, particularly regarding the button being difficult to press and the brushing modes feeling too similar. We understand how important these differences are for comfort and usability, especially if you’ve had positive experiences with previous Philips toothbrushes.
We’d like to look into this further and see how we can help improve your experience. When you have a moment, please reach out to us directly via Facebook/Instagram (@Philips) or X (@PhilipsCare).
If you don’t use social media, you can also contact us through our support page:
https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you again for your feedback, it’s important to us, and we’re here to help.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Bubbles41
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had sonicare toothbrushes for years. I thought the pressure feature would be great, but I was wrong. Apparently that's only great for people with chimps m completely straight teeth. Mine aren't and the pressure sensor constantly thinks I'm pushing too hard when really it is just a new tooth that has entered the scene sticking further out so where I'm pressing still has gone pressure but the toothbrush stops brushing. This was evident upon my dental cleaning last week when I had more plaque build up than I've ever had.
Also, you should get an option of which toothbrush head you'd like to come with the toothbrush instead of them giving you the biggest head available.
Also, you should get an option of which toothbrush head you'd like to come with the toothbrush instead of them giving you the biggest head available.
Written by a customer while visiting philips.com