Customer reviews from philips.com
Philips - Sonicare 6500 Electric Toothbrush with Pressure Sensor and Travel Case - HX7412/05 - Pink
Average customer rating
4.6
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
42
4 Stars
12
3 Stars
3
2 Stars
0
1 Star
2
94%of customers recommend this product.
(
34 out of
36)
Customer Reviews for Philips - Sonicare 6500 Electric Toothbrush with Pressure Sensor and Travel Case - HX7412/05 - Pink
Posted by: Sister594
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great product and love the built in timer and ability to use whitening capability.
Written by a customer while visiting philips.com
Posted by: Onte
Verified Purchase:Yes
[This review was collected as part of a promotion.] My teeth are super sensitive, so I bought a sensitive toothbrush. It made my teeth even more sensitive, so I can't use it.
Response from philips.comBy Alexandros, Global 247, October 29, 2026
Hello there,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that the toothbrush made your teeth even more sensitive and that you’re unable to use it. That’s certainly not the experience we want for our customers, and we understand how disappointing this must be.
We’d like to look into this further and see how we can help. When you have a moment, please reach out to us directly via Facebook/Instagram (@Philips) or on X (@PhilipsCare).
If you don’t use social media, you can also contact us through our support page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you again for bringing this to our attention, we’re here to help.
Best regards, Philips Consumer Care
Thank you for taking the time to share your feedback with us. We’re sorry to hear that the toothbrush made your teeth even more sensitive and that you’re unable to use it. That’s certainly not the experience we want for our customers, and we understand how disappointing this must be.
We’d like to look into this further and see how we can help. When you have a moment, please reach out to us directly via Facebook/Instagram (@Philips) or on X (@PhilipsCare).
If you don’t use social media, you can also contact us through our support page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you again for bringing this to our attention, we’re here to help.
Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: GTRUT
from Pittsburgh PA.
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] IT IS MUCH BETTER THAN THE ORIGINAL WHICH I HAD FIR SEVERAL YEARS. THE ADJUTMNET SPEEDS ARE A GAME CHANGER FOR ME
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: ZHBA
Verified Purchase:Yes
Using since a long time. This brush is second one.
Written by a customer while visiting philips.com
Posted by: Panda65
Verified Purchase:Yes
[This review was collected as part of a promotion.] My teeth feel so clean! It works really great! I love this toothbrush!
Written by a customer while visiting philips.com
Posted by: BKman
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've been using this series for a long time, and no doubt it is very good. It does exactly what it should.
I would have given it five stars but for the fact that you don't include an adapter with the toothbrush. I had to go out and buy one so I could plug it in and recharge.
I would have given it five stars but for the fact that you don't include an adapter with the toothbrush. I had to go out and buy one so I could plug it in and recharge.
Written by a customer while visiting philips.com
Posted by: Giggles98
Verified Purchase:Yes
I still find it hard, not brushing and trying to just leave my brush on my teeth so I'm finding I'm doing it twice the two minute timer cause I'm not rushing. I'm just resting brush my teeth. It's kind of weird.
Written by a customer while visiting philips.com
Posted by: blue toothbrush
from midwest
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This version has several useful features. The toothbrush itself has a led ring at the bottom that lights when charging and lights to warn you about overpressure. One button is on/off and the second button is mode select. I've got 6 choices, lo/med/hi on clean and lo/med/hi on sensitive. It has a battery meter 3/2/1/orange and a replace brush monitor. The base is USB so charging is simple.
I would recommend this to a friend!
Written by a customer while visiting philips.com