Customer reviews from philips.com
Philips - Sonicare 6500 Electric Toothbrush with Pressure Sensor and Travel Case - HX7417/05 - Purple
Average customer rating
4.6
(61 Reviews)
Rating breakdown 61 reviews
5 Stars
43
4 Stars
13
3 Stars
3
2 Stars
0
1 Star
2
95%of customers recommend this product.
(
36 out of
38)
Customer Reviews for Philips - Sonicare 6500 Electric Toothbrush with Pressure Sensor and Travel Case - HX7417/05 - Purple
Posted by: Tina824
Verified Purchase:Yes
[This review was collected as part of a promotion.] I would recommend it’s easy to use and works great. Love it !
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Cleo Bigone
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It seems to do the job with efficiency. I wish I had a little Higher Brush intensity setting. But I like the timing on it the duration is good.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Sister594
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great product and love the built in timer and ability to use whitening capability.
Written by a customer while visiting philips.com
Posted by: Onte
Verified Purchase:Yes
[This review was collected as part of a promotion.] My teeth are super sensitive, so I bought a sensitive toothbrush. It made my teeth even more sensitive, so I can't use it.
Response from philips.comBy Alexandros, Global 247, October 29, 2026
Hello there,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that the toothbrush made your teeth even more sensitive and that you’re unable to use it. That’s certainly not the experience we want for our customers, and we understand how disappointing this must be.
We’d like to look into this further and see how we can help. When you have a moment, please reach out to us directly via Facebook/Instagram (@Philips) or on X (@PhilipsCare).
If you don’t use social media, you can also contact us through our support page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you again for bringing this to our attention, we’re here to help.
Best regards, Philips Consumer Care
Thank you for taking the time to share your feedback with us. We’re sorry to hear that the toothbrush made your teeth even more sensitive and that you’re unable to use it. That’s certainly not the experience we want for our customers, and we understand how disappointing this must be.
We’d like to look into this further and see how we can help. When you have a moment, please reach out to us directly via Facebook/Instagram (@Philips) or on X (@PhilipsCare).
If you don’t use social media, you can also contact us through our support page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Thank you again for bringing this to our attention, we’re here to help.
Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: GTRUT
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] IT IS MUCH BETTER THAN THE ORIGINAL WHICH I HAD FIR SEVERAL YEARS. THE ADJUTMNET SPEEDS ARE A GAME CHANGER FOR ME
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: ZHBA
Verified Purchase:Yes
Using since a long time. This brush is second one.
Written by a customer while visiting philips.com
Posted by: Panda65
Verified Purchase:Yes
[This review was collected as part of a promotion.] My teeth feel so clean! It works really great! I love this toothbrush!
Written by a customer while visiting philips.com
Posted by: BKman
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've been using this series for a long time, and no doubt it is very good. It does exactly what it should.
I would have given it five stars but for the fact that you don't include an adapter with the toothbrush. I had to go out and buy one so I could plug it in and recharge.
I would have given it five stars but for the fact that you don't include an adapter with the toothbrush. I had to go out and buy one so I could plug it in and recharge.
Written by a customer while visiting philips.com