Customer reviews from Samsung US
Samsung - 85" The Frame Customizable Bezel - Modern White
Average customer rating
3.1
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
22
4 Stars
5
3 Stars
5
2 Stars
1
1 Star
21
30%of customers recommend this product.
(
8 out of
27)
Customer Reviews for Samsung - 85" The Frame Customizable Bezel - Modern White
Customer Rating
1
Junk
on March 2, 2024
Posted by: Marko
Poor fit, poor quality, made from plastic GROSSLY OVERPRICED!!! Buy a 3rd party frame.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, March 5, 2024
Marko,
Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation:
1. Each bezel piece is labeled, so you'll know where to attach them.
2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides.
3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place.
4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces.
You can watch the following video to see the full installation process, including inserting the provided clips to close seams.
https://www.youtube.com/watch?v=2LaMtPjLRb0
If you need additional help, please reach out to us again and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation:
1. Each bezel piece is labeled, so you'll know where to attach them.
2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides.
3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place.
4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces.
You can watch the following video to see the full installation process, including inserting the provided clips to close seams.
https://www.youtube.com/watch?v=2LaMtPjLRb0
If you need additional help, please reach out to us again and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Wildly overpriced
on January 4, 2024
Posted by: ModernFrame
I have the modern teak bezel and it is adds a good touch and is a great feature for the Frame TV...but the price is totally outrageous for this being 4 plastic sticks with magnets attached.
Response from Samsung USBy Samsung Brand Ambassador, January 9, 2024
ModernFrame,
Please give us the opportunity to gather additional information from you to best assist with this. You can reach us on Facebook, Chat with us on Samsung’s website, or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.
~ Samsung Pro
Please give us the opportunity to gather additional information from you to best assist with this. You can reach us on Facebook, Chat with us on Samsung’s website, or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
Good but flawed
on December 27, 2023
Posted by: Doll2U
from Milwaukee
Easy to install, but also very easy to tell that it is 4 pieces not what I expected at all. Overall pleased as it does enhance the tv (experience)
Features
3
Performance
3
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Not as pictured disappointing
on October 27, 2023
Posted by: Elijah
from New York, NY
Color looks nothing like it shows in the pictures!!!
Pictures shows gold and this is wood
Pictures shows gold and this is wood
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, October 30, 2023
Elijah,
Please give us the opportunity to gather additional information from you to best assist with this. You can reach Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
Please give us the opportunity to gather additional information from you to best assist with this. You can reach Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Arrived cracked.
on September 22, 2023
Posted by: FootballFan
Finally delivered after 2 months of waiting, and every bezel in the package arrived cracked.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Pro, Samsung Brand Ambassador, September 25, 2023
FootballFan,
I’m sorry to hear of the issues you’re having with the arrival quality of your bezel. Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
I’m sorry to hear of the issues you’re having with the arrival quality of your bezel. Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
bad quality
on September 1, 2023
Posted by: Madhu
from Portland, oregon
it broke while removing it from the TV which itself was broke and needed servicing. terrible quality. it was on only for a couple of weeks!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Pro, Samsung Brand Ambassador, September 5, 2023
Madhu,
I’m sorry to hear of the issues you’re having with the quality of your Bezel. Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
I’m sorry to hear of the issues you’re having with the quality of your Bezel. Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Easy install. Poor execution. Not worth it.
on August 23, 2023
Posted by: Angry Frank
from New York, NY
Images are photoshopped. The bezel is not as tight as depicted. It comes in 4 plastic pieces with magnets. Very easy to install, but also very easy to tell that it is 4 pieces.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Pro, Samsung Brand Ambassador, August 25, 2023
Angry Frank,
I'm sorry to hear that you're not completely satisfied with your Frame TV Bezel.
Please give us the opportunity to gather additional information from you to best assist with this. You can reach Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
I'm sorry to hear that you're not completely satisfied with your Frame TV Bezel.
Please give us the opportunity to gather additional information from you to best assist with this. You can reach Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
Written by a customer while visiting Samsung US
Customer Rating
1
Overpriced Junk
on January 10, 2023
Posted by: Mike
Outrageously overpriced for what it is It's not well made. It's just cheap plastic. The production quality is not great either. The corners do not line up properly. So you see a gap at each corner. It looks like just a cheap plastic picture frame.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US