Customer reviews from brother-usa.com
Brother - INKvestment Tank MFC-J5955DW Wireless Inkjet Multifunction Printer - Color
Average customer rating
4.3
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
2
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
0
Customer Reviews for Brother - INKvestment Tank MFC-J5955DW Wireless Inkjet Multifunction Printer - Color
Customer Rating
3
Good but not perfect like it used to be
on November 13, 2022
Posted by: C Staley
from FL
I'm not sure why Brother is going backwards in their product offering. Let me run down the positives, then the negatives.
1) Their support is better now than in the past.
2) They used to make a really nice machine that I owned for almost 10 years. It could print 11x17 scan double sided, print double sided and had all the functions they sell today but cheaper. This machine was the only one I could find that was close but won't print 11x17 but does double sided scanning.
3) The "tank" is not really a tank. It's just a bigger cartridge which is odd, maybe marking ploy to meet Epson which looks like a real tank!
4) The software is and has always been weak. I have multiple instances of Brothers utilities and I'm never sure what or which one to use. I always get a new one when I get a new machine, but often time use the older on to accomplish my goal.
1) Their support is better now than in the past.
2) They used to make a really nice machine that I owned for almost 10 years. It could print 11x17 scan double sided, print double sided and had all the functions they sell today but cheaper. This machine was the only one I could find that was close but won't print 11x17 but does double sided scanning.
3) The "tank" is not really a tank. It's just a bigger cartridge which is odd, maybe marking ploy to meet Epson which looks like a real tank!
4) The software is and has always been weak. I have multiple instances of Brothers utilities and I'm never sure what or which one to use. I always get a new one when I get a new machine, but often time use the older on to accomplish my goal.
All in all they make the best printers hands down. I have 4 and the basic laser is a work horse!!!!
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, December 1, 2022
Thank you for your feedback. At Brother, customer satisfaction is something we take seriously. The Brother MFCJ5955DW is an Inkvestment tank printer which is a hybrid of the Tank and cartridge printers. INKvestment Tank inkjet printers use reengineered, expanded capacity ink cartridges along with an internal ink storage tank (within the printer) to help minimize the need for ink cartridge replacement. The machine does support printing on ledger 11x17 size paper. Below is an FAQ link that will guide changing the paper size to be able to print on 11x17 paper.
https://help.brother-usa.com/app/answers/detail/a_id/182187
For scanning this model uses the Brother iPrint and Scan app which is a different app from the Brother Utilities. Below is link that will guide you on how to scan using the Brother iPrint and Scan application.
https://help.brother-usa.com/app/answers/detail/a_id/174289
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/182187
For scanning this model uses the Brother iPrint and Scan app which is a different app from the Brother Utilities. Below is link that will guide you on how to scan using the Brother iPrint and Scan application.
https://help.brother-usa.com/app/answers/detail/a_id/174289
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Easy to set up and very competent printer.
on July 3, 2024
Posted by: Albe
from New Jersey
Very happy with this printer. Good value and quality printing.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Perfect for Small Business
on February 17, 2025
Posted by: BladeWorx LLC
from Dallas, GA
This is a great printer for small business! It has been a big help with my marketing and day to day operations!
Written by a customer while visiting brother-usa.com