Customer Reviews for Greenworks - 24V 4" Brushless Pruning Saw (Auto Oiler) - 2.0Ah Battery and Charger
Customer Rating
5
Excellent mini tool
on June 20, 2026
Posted by: O’Meara house
from East Lansing, Mi
Gender:Female
Trimming our smaller trees on 2 acres was so much easier with this mini chainsaw! I have a torn rotator cuff and this will make yard work easier and safer.
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
[This review was collected as part of a promotion.] I bought this pruning saw for myself for Christmas. I anticipate using it a lot this year. My only complaint is the difficulty of opening the box and registering the saw. Both were cumbersome and difficult to do.
[This review was collected as part of a promotion.] i received this product, charged the battery and was eager to try it out. It worked for about 10 seconds and stopped and would not start again, Very disappointed with the product. Will try again tomorrow to see if it works.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 18, 2025
Hello mom to Baxter and Sasha. We are sorry to hear about the issue you are experiencing. If your 24V 6" Pruner Saw runs but does not cut properly, or stops after a few seconds, it is likely entering protection mode to prevent damage. Simply release the trigger and restart the tool. Be sure the chain is tensioned correctly, kept sharp, and let the saw do the work without forcing it. If after attempting the troubleshooting tip and, the problem persists. We recommend contacting our customer support team for assistance with properly submitting a warranty claim. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat with an Expert” in the bottom corner of your screen, Chat with a Live Agent I Monday - Friday: 9:30AM – 5PM EST or by calling 1-888-909-6757 between 9AM and 7PM EST, M-F. Saturday: 9AM to 5PM EST. Sunday: 9AM to 5PM EST. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided. *Hours are subject to change.
[This review was collected as part of a promotion.] I just got this handy saw and wow. It is so easy to use and very powerful. It made short work of thick branches.
[This review was collected as part of a promotion.] bought the tool to trim branches that I will be chipping since, I did not want to use a large chain saw. It works great, one handed and light and much safer for smaller branches than a larger two hand chainsaw.