Customer reviews from narwal.com
Narwal - Freo X10 Pro Robot Vacuum and Mop Combo
Average customer rating
4.6
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
3
4 Stars
2
3 Stars
0
2 Stars
0
1 Star
0
100%of customers recommend this product.
(
5 out of
5)
Customer Reviews for Narwal - Freo X10 Pro Robot Vacuum and Mop Combo
Posted by: J
from Oklahoma
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
I'm not a new robot vacuum/mop user but am new to the Narwal brand. Overall, this model works exponentially better than what I had prior. The suction is great, pet hair does not clog up the roller brush or internal components. I love the mop water system, I've never had one that filled and emptied the mop portion, and self-cleaned/dried. Very convenient and user friendly. We've had some minor tangles and traps as it learns the new space made more difficult by Christmas decor, but that's to be expected. It's definitely more intelligent than anything I've ever had. It saves me the daily touch-ups and tackles minor spills. I can clean the toddler, while the Narwal cleans the floor. Excellent addition to the team. The only thing that I would love to see is more options for the cleaning tablets. Currently there is only one option, and I don't pick up any scent. It's not a deal breaker, I can use other products for the air, but I just love to walk into the house, the floors are clean, and there is a light lemony or herbal fragrance. Something that makes me deep breath and specific to the mop, so I can get the relief of, oh the mop ran.
I would recommend this to a friend!
Written by a customer while visiting narwal.com
Customer Rating
5
Great Vacuum/MopRibot!!
on December 6, 2025
Posted by: Randy
from Kerrville,Tx
Gender:Male
Replaced 4 year old Roomba vacuum. Love the NARWAL! Easy to setup. Its mapping is superior to the Roomba. Both the vacuum and mopping functions are great. I would definitely buy the X10 again.R
I would recommend this to a friend!
Written by a customer while visiting narwal.com
Posted by: SB8699
from Dallas, TX
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
LOVE!! I can set it and forget it! Well, until it tells me to empty the tank or refill the water.
I would recommend this to a friend!
Written by a customer while visiting narwal.com
Posted by: Rui
from Alexandria, VA
Gender:Female
Verified Purchase:Yes
This vacuum, although has a lot of functions, including self-cleaning, is not as thorough as my 8 year old base model Roomba. It's taller than my Roomba, so it can't get underneath some furniture, and due to its lidar mapping, it can be quite rigid in staying only within the mapped spaces, which prevents it from getting tighter up against walls and furniture. In my case, it also didn't map well the first time, so I had to do it again. It is more resilient to long hair/fur than other roller brush vacuums, but it still gets wads of bound up hair stuck in the roller, and requires you to come rescue it. Also, even at the high suction setting, it still seems to miss some debris. Overall, it's not a bad device at all, but it is not perfect either.
I would recommend this to a friend!
Written by a customer while visiting narwal.com
Posted by: Brenda
from MA
Gender:Female
Verified Purchase:Yes
Freo X10 PRO is great. Super handy considering we have puggle who sheds too much. The mop heads are not the greatest, it leaves streaks but it could also be my tiles. Wish instructions for cleaning the Freo X10 PRO came with it as I had to google/youtube it. Worth the investment, clean smarter not harder!!
I would recommend this to a friend!
Written by a customer while visiting narwal.com