Customer reviews from lg.com
LG - 2.3 Cu. Ft. 9-Cycle Washer and 6-Cycle Dryer Electric Combo - White
Average customer rating
4.1
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
68
4 Stars
18
3 Stars
6
2 Stars
6
1 Star
13
82%of customers recommend this product.
(
87 out of
106)
Customer Reviews for LG - 2.3 Cu. Ft. 9-Cycle Washer and 6-Cycle Dryer Electric Combo - White
Customer Rating
5
great
on April 1, 2015
Posted by: Jerry41
from Yorktown, NY, USA
works better than expected,follow the instructions and dries in one step.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Written by a customer while visiting lg.com
Customer Rating
5
this product is great..
on April 18, 2016
Posted by: silver1979
from Venezuela
[This review was collected as part of a promotion.] I have monthly maintenance with calgon or bleach... no damage clothes
Pros: Style/Design, Performance, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
Love our machine
on September 22, 2017
Posted by: Colleenv
from Smyrna, TN
[This review was collected as part of a promotion.] We love LG products and we are on our second set of LG washer and dryers!
The ONLY problem is the washing machines go out of balance far too quickly or easily, I'm not sure what more I could do to prevent it because I follow the manual completely.
The ONLY problem is the washing machines go out of balance far too quickly or easily, I'm not sure what more I could do to prevent it because I follow the manual completely.
Pros: Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
2
Would be nice if not for the known problems
on May 23, 2019
Posted by: OhJames
from Tampa
[This review was collected as part of a promotion.] This would be a very nice product but there's a known problem where it starts filling up with water and won't stop. My feelings are if it's a known problem you should fix it, why are you making me have to deal with it?
Otherwise it works very nicely some people saying with it doesn't dry but it does if you don't overload it like the instructions say
Otherwise it works very nicely some people saying with it doesn't dry but it does if you don't overload it like the instructions say
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
1
Response from lg.comBy Chris, Customer Service, May 24, 2019
That's not good. If you're still experiencing issues with the unit continuously filling, head to our support page on Twitter, @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 and our specialists will be happy to look into it. ^CP
Written by a customer while visiting lg.com
Posted by: booboo2
from san diego
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great idea and a real space saver but has many repair problems which my husband had to deal with. This is my second LG washer/dryer combo.
Pros: Style/Design
I would recommend this to a friend!
Quality
3
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, July 5, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: GloriaCA
from CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This unit is great if you don't have the space for both a washer and a dryer AND if you live alone (has limited capacity). However this older model did not account for lint removal and so requires annual maintenance (costly); I'm told the newer models fixed this problem however.
Pros: Style/Design, Features/Settings
Quality
3
Features
3
Value
3
Response from lg.comBy Rita, Social/LG, June 9, 2023
We’re sorry to hear that your LG Front Load Washer fell short of your expectations. Your feedback is very important to us, and it helps us in finding new ways to improve our services and future product developments. Your thoughts do not go unnoticed and we apologize for the inconvenience you have experienced. ~Rita
Written by a customer while visiting lg.com
Customer Rating
1
Problems, problems, problems
on March 15, 2012
Posted by: Steph
from Manhattan, New York, NY, USA
I am on my 2nd one of these machines (the first one was replaced by my service agreement after 14 months of trying to fix the machine - they replaced it with a new one). When they work well, they work amazing well!! Unfortunately, they are NOT designed to work well. I am thrilled that I bought a 5 year service agreement as it is clear I will need it.
The problem with the way the machine is built is there is no way for the consumer to empty lint from within. Thus, it turns out it builds up within the machine. The result is that the machine stops drying when the lint builds up.
I have this machine just over a year. Like with the previous one, at just over a year, I have had to call for service. When the tech came, he removed from the deepest parts of the machine a full cup of wet lint. This had stopped the machine from drying properly. I had to have a machine replaced a little over a year ago (same identical machine) due to the same problem but the service company could never figure this out and LG did not suggest this fix. The tech said this is the most common problem on these machines and that he sees a large number of service calls due to this.
IF you buy, you MUST buy a service warranty!
3 Month later update: yet another day off from work! Same problem. No way to remove lint from the machine. Today - the drain pipe is clogged due to this problem. DO NOT BUY THIS MACHINE!
Also - a had a family member stay with me a couple weeks ago. She saw the machine and indicated hers never dried. She has the same problem I do.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
4
Overall great value
on October 17, 2010
Posted by: Mikel
from Manhattan, NY
I did a lot of research prior to purchasing this washer-dryer combo. We live in a very small New York apartment, and size and noise were a big issue in selecting a washer-dryer.
LG seems to have hit the mark with this one. Very stylish, easy to use, and it has excellent capacity for the overall size of the machine. For reference, it washes the same amount of clothes that the typical smaller commercial machine you find at a New York City laundromat handles. It's very easy to use; dial in settings for wash and dry, and then walk away. The wash cycle is very quiet, and the machine uses very little water. The overall dry time tends to be longer than that of the usual electric dryer, but not by much. I had seen reviews elsewhere that complained that the similar larger version of this machine didn't dry clothes adequately and left them damp, but I've had no difficulty getting clothes as dry as I want them to be in this machine. I suspect that those who had complaints were packing clothes in too tightly - with these (and most) dryers the clothes need to be free to tumble in order to dry completely.
The spin cycle on the faster speeds can lead to some vibration here on the 4th floor of an apartment building, especially at first when the clothes are still wet and relatively heavy with water, but I find the machine balances loads and spins them remarkably quietly considering the rotational speeds reached (1300 RPM). After a minute or two, when the initial water weight in the clothes has decreased, the machine is remarkably quiet, and the vibration almost disappears, even at high spin speeds. Mounting the machine on vibration isolation pads seemed to solve the vibration issues for me.
The only issue I have, and the only thing that decreased my overall rating of this machine, is the noisy water pump. The machine otherwise is incredibly quiet, except for the water pump that expels the water from the machine. This pump is active only intermittently during the wash and rinse cycle, but it runs very frequently, although for brief periods, during the entire dry cycle and makes a relatively loud (for this otherwise almost silent machine) noise somewhat like an old door buzzer. The noise is similar to the electric water pump on our espresso machine at work, so I think it's a function of the type of pump used, but I can't imagine that there's not a quieter pump out there that could be used to make this machine overall the most incredibly quiet washer-dryer on the market today? Come on, LG engineers - just do the right thing and find a quieter pump or install appropriate sound dampening material! Granted, the noise is not unbearable (and may not be an issue for those with a separate room for the washer-dryer), but many in the market for a smaller machine like this one will be installing it in the kitchen etc, and it's odd that the amazingly quiet nature of this machine has to be marred by the noise of the water pump...
Overall, if you need a compact, stylish, easy-to-use combo washer-dryer, I would definitely recommend this one.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com