Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz - Yellow
Average customer rating
3.7
(900 Reviews)
Rating breakdown 900 reviews
5 Stars
505
4 Stars
105
3 Stars
21
2 Stars
13
1 Star
256
62%of customers recommend this product.
(
329 out of
532)
Customer Reviews for Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz - Yellow
Customer Rating
1
Allergic to new formula
on July 18, 2021
Posted by: Wimburr
from TN
My husband and I have used this hand soap exclusively for the past 10+ years because I have sensitive skin and an even more sensitive nose. It used to be perfect for my needs, but the hand soap in these more recent bottles makes our hands feel very prickly and the strong, lingering fragrance is very unpleasant! I don't know if any of the other ingredients have changed, but I know for sure that the "fragrance" has been altered. It used to leave a very mild, sweet honey scent on our hands, but now it smells like a bad cologne or some kind of antibacterial hospital soap. Unfortunately, you have lost a loyal customer, and I have lost my go-to hand soap.
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Drying. Stinky.
on June 27, 2021
Posted by: Dani
from 45840
Gross. Smells like old lady perfume. D severely ried out hands after 1 wash. Disgusting smell. So strong perfume I threw it out. I don't even want to smell it on my husband's hands. It is so drying and after only one use. It made my hands feel dry and tight. I am very disappointed. I loved the way the oldest one smelled and it actually made my skin feel smooth and moisturized. It was hard to find a hand soap that wasn't too perfume-y and my skin could tolerate. No more. This stuff is nasty. I will never by it again.
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
new formula smells NASTY
on May 17, 2021
Posted by: DK
from NY
The new formula smells horrible and is very drying!!! Why did you mess with perfection?
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Thank you so much for sharing your feedback! We're so sorry to hear you disliked the scent and moisturizing performance of our Milk & Golden Honey Liquid Hand Soap. We'd love to help and find a variant that were sure you'll love. Please give us a call at 1-800-255-7552 so we can hear more and make this right.
Written by a customer while visiting softsoap.com
Customer Rating
1
SMELLS LIKE PERFUME !
on April 30, 2021
Posted by: JB
from Fullerton,CA
Used this for years with pleasure! Since becoming available again after being scarce earlier during the pandemic - the product smells like perfume compared to the old honey scent. It is also drying whereas it used to be moisturizing! Only gave 1 star because 0 stars wasn't allowed. PLEASE PLEASE RETURN TO THE ORIGINAL FORMULA/SCENT!!!!
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, April 20, 2022
Hi there! Thank you for bringing this to our attention. We are so so sorry our Milk & Golden Honey Liquid Hand Soap, didn't meet your expectations. We appreciate you sharing your feedback and would love the opportunity to hear more. Please give us a call at 1-800-255-7552 so we may find a variant that is right for you!
Written by a customer while visiting softsoap.com
Customer Rating
1
Smells awful! What happened?
on April 15, 2021
Posted by: Dr. Song
from Orange, CA
I was using this soap for many years. During the pandemic this soap was hard to find. Now it's back on the shelves but the smell is not the same. Smells awful. Something changed, they are using different ingredients/scent. Disappointed.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
Formulation Changed--YUK!
on February 25, 2021
Posted by: Disappointed in Texas
from Texas
I've been purchasing this soap for a decade (if not more) and they DEFINITELY changed the formulation. It smells "perfume-y" and dries out your hands within a couple washes. The scent was so bad, I went under the sink and emptied our soap pump reservoir, rinsed it out, and put another soap in it. UGH! The original formulation was pleasant smelling, almost soothing, and hands never dried out my hands. I wrote to the company and they said they hadn't changed formulation since 2015. I looked at the new ingredients compared to a previous bottle and the ingredients were different. Why do companies mess with a good thing?
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
The new formula stinks! too perfumed can't use it!!
on February 20, 2021
Posted by: sopranomom
from N. California
Have used the original handsoap for many many years and loved it! Kept my hands soft and moisturized, light fragrance that was pleasant. WHY DID YOU CHANGE A GREAT PRODUCT TO ONE THAT STINKS??? i CANT STAND THE STRONG SMELL OF IT NOW PLUS IT IS DRYING MY HANDS. i CANNOT USE IT ANYMORE! PLEASE GO BACK TO THE ORIGINAL FORMULA! I will have to return the bottle I just bought and look for something else. You made a huge mistake!
Cons: Dries Skin, Unpleasant Smell, this new formula is TERRIBLE! TOO PERFUMED
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
DO NOT BUY!!!!!
on February 16, 2021
Posted by: New Fragrance Hater
from USA
How could you change the formula? The scent used to be my favorite and now it smells so perfumey and a bit like sour milk! The old scent was so nostalgic for me because it is my grandmother's favorite soap! Why would you change a perfectly delicious smelling scent after so long? I will not be buying this again until you change the fragrance back to the old one! CHANGE IT BACK!!!!!!!
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com